Beer Battered Haddock
Chapters All Day Dining

Chapters All Day Dining

43 - 45 Montpelier Vale Blackheath Village London, SE3 0TJ, Royal Greenwich Observatory, United Kingdom

Bars • British • European • Brasseries


"my friend and I went to capitulate for dinner to celebrate his birthday, as was capitula, we thought the only decent restaurant in blackheath. all the others seem to be pushing down quickly. we have been in the past often in the capitulas, and the food and services were good we had no appetizers and ordered only one main meal (black foam and black bell), because we were not huge hungry because we were eating a lot of birthday cakes earlier! we had a glass of wine and were offered a piece of bread. 35 minutes later we waited for our food. in this time no one came to ask if we were in order or offer us more drinks. I asked the manager if our food was ready. he said it would be 5 minutes without a statement of delay then disappeared 10 minutes later there was no sign of food or manager. That is why we decided to go because we lost interest in eating. we have to go and the manager came by. he told us the delay was due to a big party in the ground floor. this was not the case, there was a group of 8 people who had finished their meal for a long time. we were there earlier when it was much more business and the service was not so bad. while we waited, we saw a customer who had finished their meal, slipped £20 into the manager hand when he left. Perhaps the workers need bribe to provide good services? it is such a scandal, but another blackheath restaurant has become complicit and believes that it with the treatment of its customers without respect. I will vote for one with my feet and will not eat again in this restaurant. I will also leave everyone I don't know to go there"

The Stamford Public House

The Stamford Public House

The Firs, WA14 2TG, Trafford, United Kingdom

Pub • Vegan • British • Vegetarian


"Considering your post what a shame that your manager chose to shame my girlfriend and I on a recent visit for a meal because we are exempt from wearing masks. On two occasions we told staff we were exempt and had it shouted across the establishment that we need to have a mask on as we waited to be seated. Also then for a member of staff to ask us to wait whilst they ask their manager if we are able to be allowed in. Upon being seated the manager, who I have to add has been great on previous recent visits and always welcoming and friendly, then came over and again asked why we didn 't have masks on and that we needed letters as PROOF and that anyone can claim to be exempt . This was done with zero discretion and in front of other customers. There is no legal obligation to provide proof and that is on the official government website, my girlfriend checked this after the manager walked away. We both felt totally embarrassed to have been asked further in front of other customers and to have to be told we have to provide proof of our exemption. The dealing of the whole situation was disgusting and to be spoken to in such a manner for having an exemption. My girlfriend felt we should have said something after the meal but we chose not to. I fully understand this year is a testing time for everyone and especially the hospitality trade at the moment with curfews also but of all days please show some understanding and awareness that people have good reason to be exempt from wearing a mask and beyond a visible reason. I just hope you are more welcome to future customers regarding the wearing of masks and don 't choose to belittle and shame them in front of other customers. There are several reasons for being exempt of wearing a mask, one being them causing distress and anxiety, with relevance to today and your post, so I hope you can please show more understanding in future."