"Having visited here, whilst a patron of the attached hotel, with my other half I can wholeheartedly say I 'm underwhelmed and unimpressed. To start, we went late, assuming the bar was 24hours as there is 24/7 bar room service. This was a mistake on our behalf as the bar itself closes (relatively early and the room service is a hugely reduced menu. However the first words out of the host 's mouth were we are closing in 15 minutes so you can have one drink Which itself may not be seen as improper, however, we were not greeted, not welcomed, not even hello 'd. The first thing that was said was that we were limited to one drink and the bar closes soon. Maybe I 'm being precious here, but this immediately left a bad taste in my mouth. The next thing was we were shown to the closest table to the door, right next to a larger table whom were clearly well into a good night of drinking (which is great, and I hope they had a lovely night unlike ourselves but as anyone in the trade should know, couples shouldn 't be sat right next to larger parties. Not only this, but the table they tried to sit us on, was directly in the middle of the Hotel 's lobby and the bar. The kind of table you give someone (whilst everything is empty to remind them where the door is. When I questioned if there was another, more suitable table (There were. Many. I was told okay and the genial just walked off. So we found our own table. Next we had just sat down and got comfy, picked up two menus, to be immediately greeted with what can I get you . Now this part I wasn 't even annoyed at, at that exact moment, they had let us know we could only have one and there was an immediate desire to shut the bar. However I wasn 't even halfway through their extensive menu, and we felt heavily rushed. When I asked for another single minute, half expecting at this point to have him stand there and wait, he huffed audibly and announced that when I was ready to order he would also drop the bill to be paid immediately. Again, although entirely rude and unnecessary, we were prepared to be put through a fast track line to allow them to finish their shifts. A few minutes later after trying to catch attention of a few people to allow them to take our order, someone finally begrudgingly came over to take it. Our drinks and bill were raced over to us along with a card machine. No surprise, as London, there was added service charge. 25% of our small bill. I contemplated refusing it, however I knew the bartenders were working hard to make good cocktails and I had no qualms with them, I left it as it was. Then comes the 2 moments that pushed a few bad service choices into just a abysmal experience. After being told all of this, and reminded that the bar was closed after our drinks were made. I watched as the same genial/server ordered more drinks for tables sat near the bar. And THEN watched in amazement as the host allows a new couple in, seats them (in good seats get them menus, attend to them and, when their drinks were taken over, I saw no evidence of a bill taken alongside it. I know the server saw the look in my face and from that point refused to make eye-contact with me again. We then caught someones attention and asked if we could just take our drinks to our room and left. Feeling very bitter about the entire experience. And certainly not how we expected to be treated whilst spending near £200 a night to be there. However on that note, I have to say the Park Plaza, the staff, the room and the food, were utterly excellent. And could not fault a second of any of my experience there."
Bellini
