Breaded Mushrooms Breaded Mushrooms

Crispy fried mushrooms served with a side of creamy dipping sauce.

Coach Horses Deal

Coach Horses Deal

Sandwich Road, Deal, United Kingdom

Pub • Casual • British • Vegetarian


"Ordered 2 children's meal's which came a lot sooner than all the adult meals. We had already astablished that the chips were not cooked in fish oil beforehand It became apparent that 1 of the child's meal was fish instead of chicken...we told them of this,they did offer to change but the child declined as they'd nearly finished most of the other food on plate and they were embarrassed (it wasn't until her Mum asked that we discovered it was fish) I pointed out to waiter it could have been dangerous as you were already aware of the fish allergy in the party When the adult meals arrived we thought that we'd ordered children's meal in error given the size of them,not very hot to be fair considering how long we had waited but we didn't say anything(all same food) as we just couldn't be bothered with another complaint We had to tell the server twice what we were drinking on arrival and still one drink did not come as requested but couldn't be bothered to wait to have it changed I have to say they did take price of said child's meal off bill. We decided not to have desert and left still hungry and half the party are not even big eaters. Won't be returning No pictures as not worthy of pictures Dietary restrictions: Asked if chips were cooked in fish oil so obviously there was an allergy in the party but still a member of party was served fish instead of chicken. Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1"

Harvester Malthouse

Harvester Malthouse

7 Haven Road, Exeter EX2 8BP, United Kingdom

Pasta • Steak • Burgers • British


"We were seated and the drinks order taken, I ordered 2 refillable soft drinks and some alcoholic drinks. When the rest of our party turned up about 5-10 minutes later, the same waitress came over to take more drinks orders, however we were still awaiting the drinks from the first order. Eventually the drinks turned up and the waitress took our food orders. I was the first to order in our group of 9, I ordered the bird surf and turf. The waitress asked how I would like my steak cooked and I answered. She then took my partners order of surf and turf, although she didn’t ask him how it should be cooked. A rib eye steak was ordered next and for this one the option of how it was cooked was offered. The rest of the meals were taken down and eventually they came out. Three people came over with chicken skewers, we explained we hadn’t ordered that but we were waiting for my meal. The manager came over with the skewers and I explained again that I hadn’t ordered that, but I had ordered bird surf and turf. She disappeared and came right back telling me that my order had been put through incorrectly and she could get my meal cooked but it would be about 8 minutes. I asked how that could have happened as the waitress took the order down and even asked me how I would like my steak cooked? Why would she ask me that question if I had ordered skewers? She refused to give an answer because she didn’t see the order being taken. I said fine, please cook my food. I asked her what she was going to do to make this situation better? She asked me what I wanted and I told her I WANTED to know what she was going to do to make up for the error. I also explained that not once did anyone come over and check for drinks refill and as we weren’t allowed to leave the table we couldn’t go looking for a server so refillable wasn’t really as it stated! She started to get really aggressive telling me that human error can’t be helped. I explained that I appreciated that however this was the first time in 4 years that we’ve returned to the malthouse because every meal in the past has been screwed up and it always ends up being my meal. She threw her hands in the air and said “I tell you what, let’s just call it a night! I am too tired to deal with this! I don’t need this tonight” she then turned and walked off, I said that the way she had behaved was highly inappropriate and unprofessional. She said “I don’t care, I am too tired to deal with this ****”. She made it very uncomfortable for both tables, the people still eating didn’t know whether they were supposed to stop eating or if they could finish. My sons burger was over cooked, as was the rib eye steak and the steak on my partners plate was burnt on the outside and completely raw in the middle, and the surf on his plate turned out to be three prawns!"