"The experience was marred from the start by the service. We were left standing at the wait here to be seated position. At least four members of staff stared straight at us and ignored us. No one came over to advise that a hostess would be along shortly. When a hostess did arrive, she told us we would have the table for one and half hours, which directly contradicts the booking terms on Open Table, which state two hours for a party of four.On being seated, when we asked what the composition was of the cocktail of the month Pornstar Spritz, we were told: is Champagne and some juice. Ignoring that the Champagne reference is incorrect, why can't waiters simply say that they don't know and fetch someone who does?After we replaced that waiter, the service improved, although a request to have roast beef cut from the rarer part of the joint was met with a look of complete confusion. Eventually, having been given a choice of medium or well done, I went with something else. The food was for the most part good, although my baked eggs were added to the dish too early and were consequently hard and the roast beef ordered by another member of the party was so well done that a cobbler would have rejected it. Ambience is good, in that the space is reasonably tasteful, but it is a cavernous hotel lobby space, so if you're looking for something intimate, look elsewhere. Prices are fine.The Riedel glassware is wasted this is never going to feel like a tasteful outing in the West End.The house Champagne is Perrier Jouet, which is better than most"
