Spicy Meat Calzone
Frankie And Benny's, Bury St Edmunds

Frankie And Benny's, Bury St Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

Zizzi

Zizzi

1/3 Castle Street, SP1 3TE, Wiltshire, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"We went to Zizzi as part of a large group celebrating a family birthday. We normally go to Prezzo or Wildwood, won 't be going back to Zizzi in a hurry.... Customer service was poor staff were slow and the waiter bringing drinks asked who had the strawberry drink or the softtails . He clearly had not learnt the drinks menu. Didn 't want to take payment at the end of the meal (more below). They didn 't remember who had ordered waht, it was choatic and felt stressful rather than welcoming. Food distinctly average. My husband had the tripple pepperoni would have hated to see a single pepperoni , very sparse! Two of the guests had the risotto, the rice was hard and there was loads of liquid in the bowl which hadn 't been absorbed. For the money it was poor value and should have been cooked properly. Payment my sister left before we had dessert to take my elderly mother home. She gave me cash to cover the cost of 4 of the party not an insignificant amount. When the time came to pay I was told cash was not accepted at Zizzi and apparently there was a sign on the froint door. This would be the front door that was wide open against the wall with people in front of it because there was a long queue waiting for our table to be ready! Then we were told that staff wouldn 't take payment, that we had to use an app if we we wanted to pay individually. I loaded up the food and drinks from the 4 people plus my husband and I, then the app crashed, this happened a couple of times and after that I insisted staff processed the payment. Some serious quality checks needed on the food before it 's served to customers, and some customer service training for the staff is required. There is so much choice of Faketalian available in Salisbury Zizzi really needs to up it 's game..."