Cereals
Poets House

Poets House

40 -44 ST MARY'S STREET Ely, Cambridgeshire CB7 4EY, United Kingdom

Sushi • Kebab • Seafood • European


"“The Peckham Spring” The heading will become apparent later in this review. On the 22nd September, we had a table booked for 4, it was both couples weeding anniversary’s. We arrived 20mins early to have a drink in the bar. This was the point when we should of left. Ordering 4 drinks from exceptional young an inexperienced staff was a challenge. The drinks took ages to be made (at this point there was only 2 other guests in there). 3 cocktails and a beer, all of the cocktails were spilt by the waitress on serving and were not made correctly. At the table, We ordered wine and still water (bottled). This is where the heading for this review arrives from. This restaurant, (I use that terminology loosely), severs “tap water” in mineral water bottles and chargers £5.00 for it. (Del Boy must be running this joint)! We have been fortunate to have traveled far and wide in this country and abroad and never come across this deceitful act which is inessential fraud and theft. You may ask why do we “assume “ this?, well firstly Ely water has a distinct taste and secondly the bottle was open prior to arriving at the table and they had filled it right to the top! Shame on you Poets House. So on to the food, 4 starters, all below average. 4 mains, that all being sirloin steaks. My “plate of food” was probably the absolute worst dish I have ever had presented in front of me. A side salad straight out of a bag, un washed or dressed, a cold mushroom which wasn’t seasoned or warm, a steak which hadn’t been seared or cooked correctly to medium rare and was completely un edible and wouldn’t cut with a steak knife. This was accompanied with a bucket of chips which was dripping in oil. The only positive part to this review is that the waiter who served us is the only asset this establishment has. I voiced all of this to the said gentleman on the evening, and what was disheartening was that he total agreed with everything we mentioned. The owners, the management and the (cook) (as they don’t have a chef), need to be educated by their waiter if they have any chance of this establishment improving. In conclusion to this review, I strongly advise anyone looking for a decent plate of food to avoid booking the Poets House,Ely."

Brasserie At The Royal King's Arms

Brasserie At The Royal King's Arms

United Kingdom, LA1 1JG, Lancaster

Wine • Full • Steak • English


"The Brasserie is a lovely decorated restaurant that played smooth jazz throughout our visit. As a birthday meal out, we were excited to try somewhere new in town. The first waiter was prompt at taking our drinks order, but barely apologised at the lack of gas (so no draught ales) and didn 't know too much about the bottled beers. Two couples order the charcuterie boards. The ciabatta bread was toasted and sharp, so it didn 't make for a pleasant bite. It snapped rather than crunched... And the rocket wasn 't dressed, so we were eating dry leaves. After this, the second waiter came to apologise that there wasn 't any creamy polenta to accompany the main, wild mushroom ragu, so he offered mashed potato or rice. When this meal turned up, there wasn 't any of the vegan cheese or rocket, which was also supposed to accompany the meal. What a waste of money, knowing that vegan cheese can be fairly costly. Nobody came to ask the party if the food was alright. We weren 't seen to for a good 30 minutes, despite being the only people in the restaurant. As well as the ragu, the steak dishes were underwhelming as well, even these salads weren 't dressed. Dry leaves make for a sad meal. We are sorely disappointed as we were really looking forward to the food here. The waiting staff were pleasant but didn 't have the experience or training that they really needed. A memorable moment: What 's the cheesecake of the day? Oh, it 's JUST the new york cheesecake. Just vanilla. Don 't undersell your food! Just vanilla is still great!"

Harvester Malthouse

Harvester Malthouse

7 Haven Road, Exeter EX2 8BP, United Kingdom

Pasta • Steak • Burgers • British


"We were seated and the drinks order taken, I ordered 2 refillable soft drinks and some alcoholic drinks. When the rest of our party turned up about 5-10 minutes later, the same waitress came over to take more drinks orders, however we were still awaiting the drinks from the first order. Eventually the drinks turned up and the waitress took our food orders. I was the first to order in our group of 9, I ordered the bird surf and turf. The waitress asked how I would like my steak cooked and I answered. She then took my partners order of surf and turf, although she didn’t ask him how it should be cooked. A rib eye steak was ordered next and for this one the option of how it was cooked was offered. The rest of the meals were taken down and eventually they came out. Three people came over with chicken skewers, we explained we hadn’t ordered that but we were waiting for my meal. The manager came over with the skewers and I explained again that I hadn’t ordered that, but I had ordered bird surf and turf. She disappeared and came right back telling me that my order had been put through incorrectly and she could get my meal cooked but it would be about 8 minutes. I asked how that could have happened as the waitress took the order down and even asked me how I would like my steak cooked? Why would she ask me that question if I had ordered skewers? She refused to give an answer because she didn’t see the order being taken. I said fine, please cook my food. I asked her what she was going to do to make this situation better? She asked me what I wanted and I told her I WANTED to know what she was going to do to make up for the error. I also explained that not once did anyone come over and check for drinks refill and as we weren’t allowed to leave the table we couldn’t go looking for a server so refillable wasn’t really as it stated! She started to get really aggressive telling me that human error can’t be helped. I explained that I appreciated that however this was the first time in 4 years that we’ve returned to the malthouse because every meal in the past has been screwed up and it always ends up being my meal. She threw her hands in the air and said “I tell you what, let’s just call it a night! I am too tired to deal with this! I don’t need this tonight” she then turned and walked off, I said that the way she had behaved was highly inappropriate and unprofessional. She said “I don’t care, I am too tired to deal with this ****”. She made it very uncomfortable for both tables, the people still eating didn’t know whether they were supposed to stop eating or if they could finish. My sons burger was over cooked, as was the rib eye steak and the steak on my partners plate was burnt on the outside and completely raw in the middle, and the surf on his plate turned out to be three prawns!"