Harvester Malthouse

7 Haven Road, Exeter EX2 8BP, United Kingdom

🛍 Pasta, Steak, Burgers, British

4.1 💬 52 Reviews
Harvester Malthouse

Address: 7 Haven Road, Exeter EX2 8BP, United Kingdom

City: Exeter

Menu Dishes: 35

Reviews: 52

"We were seated and the drinks order taken, I ordered 2 refillable soft drinks and some alcoholic drinks. When the rest of our party turned up about 5-10 minutes later, the same waitress came over to take more drinks orders, however we were still awaiting the drinks from the first order. Eventually the drinks turned up and the waitress took our food orders. I was the first to order in our group of 9, I ordered the bird surf and turf. The waitress asked how I would like my steak cooked and I answered. She then took my partners order of surf and turf, although she didn’t ask him how it should be cooked. A rib eye steak was ordered next and for this one the option of how it was cooked was offered. The rest of the meals were taken down and eventually they came out. Three people came over with chicken skewers, we explained we hadn’t ordered that but we were waiting for my meal. The manager came over with the skewers and I explained again that I hadn’t ordered that, but I had ordered bird surf and turf. She disappeared and came right back telling me that my order had been put through incorrectly and she could get my meal cooked but it would be about 8 minutes. I asked how that could have happened as the waitress took the order down and even asked me how I would like my steak cooked? Why would she ask me that question if I had ordered skewers? She refused to give an answer because she didn’t see the order being taken. I said fine, please cook my food. I asked her what she was going to do to make this situation better? She asked me what I wanted and I told her I WANTED to know what she was going to do to make up for the error. I also explained that not once did anyone come over and check for drinks refill and as we weren’t allowed to leave the table we couldn’t go looking for a server so refillable wasn’t really as it stated! She started to get really aggressive telling me that human error can’t be helped. I explained that I appreciated that however this was the first time in 4 years that we’ve returned to the malthouse because every meal in the past has been screwed up and it always ends up being my meal. She threw her hands in the air and said “I tell you what, let’s just call it a night! I am too tired to deal with this! I don’t need this tonight” she then turned and walked off, I said that the way she had behaved was highly inappropriate and unprofessional. She said “I don’t care, I am too tired to deal with this ****”. She made it very uncomfortable for both tables, the people still eating didn’t know whether they were supposed to stop eating or if they could finish. My sons burger was over cooked, as was the rib eye steak and the steak on my partners plate was burnt on the outside and completely raw in the middle, and the surf on his plate turned out to be three prawns!"

Full menu - 35 options

All prices are estimates on menu.

Main Menu - Chargrilled Skewers - Choose Your Skewer

Starters

Quick Bites & Lunch

Main Courses

Kids

Steaks And Burgers

Chef Burgers

Side Orders

Gourmet Burgers

Side Dishes

To Start, To Share

Potatoes

Beliebte Gerichte

Main Menu - From The Grill

Entrées

Sharers

American Food

House Specialties

Nibbles

Meal Deals

Salads

Appetizers

À La Carte, Brunch - Sides

Meat Dishes

Vegan Corner

All Day Breakfast Bagels

Free Unlimited Toast** & Preserves - Waffles

Mains

Grills

Main Menu - Steaks - Add A Side

Fried Delights

User User

somewhere we like to eat occasionally. personal always friendly.

Address

Show Map

Reviews

User
User

Loved the salad bar, food was amazing and even better this week. Appreciated the service.


User
User

The dining experience was excellent, but the selection of salads isn't as extensive as at other Harvester locations.


User
User

Very good food, nicely cooked but service could have been quicker. Other tables who arrived after us were served before us. View menu


User
User

The food was good, the service was excellent, and Adrian was very friendly. The garlic bread was a bit pricey, but overall, it was a great evening.


User
User

We will certainly be coming again , the food was great and well presented , and the staff pleasant and patient with us oldies. Couldn't find anything to fault.


User
User

The staff was very friendly. However, I was quite disappointed with the salad bar, which was not even refilled for our 7:30 reservation. My friends' dishes were very dry, and mine was a bit overcooked. View menu


User
User

Waited a long time to be seated, served and for food to arrive. Salad was barely restocked even though mostly empty. Ribs overcooked, friend received wrong meal. These were corrected but at further delay.


User
User

Free parking when registered with the restaurant. Staff friendly and food reasonable. Disappointed that they had run out of two different items that were asked for. Not very good value especially the soft drinks but then everywhere is pricey now.


User
User

We were seated and the drinks order taken, I ordered 2 refillable soft drinks and some alcoholic drinks. When the rest of our party turned up about 5-10 minutes later, the same waitress came over to take more drinks orders, however we were still awaiting the drinks from the first order. Eventually the drinks turned up and the waitress took our food orders. I was the first to order in our group of 9, I ordered the bird surf and turf. The waitress asked how I would like my steak cooked and I answered. She then took my partners order of surf and turf, although she didn’t ask him how it should be cooked. A rib eye steak was ordered next and for this one the option of how it was cooked was offere... View menu

Categories

  • Pasta Delight in our selection of classic and contemporary pasta dishes, each crafted with fresh, quality ingredients and flavorful sauces that capture the essence of Italian cuisine in every bite.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Similar Restaurants