Cheese Tomato Toastie
Sonnets Restaurant at Wroxall Abbey Estate

Sonnets Restaurant at Wroxall Abbey Estate

Birmingham Road Wroxall, Warwickshire CV35 7NB, CV35 7HY, United Kingdom

Tea • Beer • Wine • Bars


"A fabulous building in a magnificent setting, so it is to be recommended to those interested in architecture, let down by the delivery. Staff were all well intentioned but would benefit from further training and a uniformly neat appearance. Our set Valentines meal should have had fizz and canapés beforehand but neither arrived. The waiter did not ask how we wanted the fillet steaks to be cooked when the order was taken, which was unusual but not a cause for alarm in a larger premises like this. A waiter brought the matched wine for the first and second course at the same time, which was seconds after the bread basket had just been offered, and could not say which glass was for which dish. Moments after the innocuous starter and subsequent sorbet had been whisked away another waiter delivered our steaks: one blue and the other rare not our preference at all, but we ate what we could and left the rest. Our only specific request when ordering the food was for one dessert to be substituted by cheese and for that to be placed on or beside our table immediately rather than removed from a chiller moments before serving. This was ignored despite repeated requests for it to happen and so the cheese proved to be tasteless. Overall the entire menu lacked imagination and the chef did not show skills that encouraged a return visit. We will monitor the menu for a change in the kitchen and return once the front of house staff have had an opportunity to gain a little more experience."

Sonnets At Wroxall Abbey Estate

Sonnets At Wroxall Abbey Estate

Birmingham Rd, Warwick, United Kingdom

Kebab • Pizza • English • Fast Food


"A fabulous building in a magnificent setting, so it is to be recommended to those interested in architecture, let down by the delivery. Staff were all well intentioned but would benefit from further training and a uniformly neat appearance. Our set Valentines meal should have had fizz and canapés beforehand but neither arrived. The waiter did not ask how we wanted the fillet steaks to be cooked when the order was taken, which was unusual but not a cause for alarm in a larger premises like this. A waiter brought the matched wine for the first and second course at the same time, which was seconds after the bread basket had just been offered, and could not say which glass was for which dish. Moments after the innocuous starter and subsequent sorbet had been whisked away another waiter delivered our steaks: one blue and the other rare not our preference at all, but we ate what we could and left the rest. Our only specific request when ordering the food was for one dessert to be substituted by cheese and for that to be placed on or beside our table immediately rather than removed from a chiller moments before serving. This was ignored despite repeated requests for it to happen and so the cheese proved to be tasteless. Overall the entire menu lacked imagination and the chef did not show skills that encouraged a return visit. We will monitor the menu for a change in the kitchen and return once the front of house staff have had an opportunity to gain a little more experience."

Esquires Coffee

Esquires Coffee

United Kingdom, ST1 1PF, Stoke-on-Trent

Soup • Delis • Coffee • British


"Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination."