Esquires Coffee - Menu

United Kingdom, ST1 1PF, Stoke-on-Trent

🛍 Soup, Delis, Coffee, British

4.3 💬 1396 Reviews
Esquires Coffee

Phone: +441782289188,+441782214201

Address: United Kingdom, ST1 1PF, Stoke-on-Trent

City: Stoke-on-Trent

Menu Dishes: 33

Reviews: 1396

Website: https://www.esquirescoffee.co.uk/?y_source=1_MTUyNDU2MjItNzY5LWxvY2F0aW9uLndlYnNpdGU%3D

"Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and security also agreed that the cafe staff member was being absurd. However, this is not a very nice experience for anyone. One of the group has never been able to go out without parental support so this has certainly disrupted the progress she was making. The staff member in question needs to be retrained in how to interact with all customers. A bit of training on SEN and disabilities, would be extremely helpful to others that dare to enter the cafe. I do hope the CEO of Esquire’s coffee shops takes notice in this matter. I will email directly and expect a public apology on this matter. Some things need to be addressed and used as a valuable lesson a customer facing company, that there are consequences for disability discrimination."

Full menu - 33 options

All prices are estimates on menu.

Esquirescoremenu

Dessert

Sandwiches

Pastries

Vegetarian Dishes

Brunch Delights

Burgers (Delivery)

American Food

Sandwich

Vegetarian

Mains (Breakfast Menu)

Modifiers

Light Bites

Starters

Fast Lane

The Corner Bar & Kitchen Breakfast Menu

Rebecca Rebecca

Our first ever visit but wow, the most fabulous ginger loaf and flat white. Staff all very pleasant and plenty of seating. Highly recommend.

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Reviews

Kayley
Kayley

This place is great for meeting up with friends or as a go-to spot for grabbing a coffee, breakfast, or lunch. The atmosphere is nice and the staff is fantastic!


Chris
Chris

small jewel in hanley, atmosphere is great, eating is always brilliant and personal are amazing, all the girls are beautiful, but jenny is a little diamant, can highly recommend the brownies.


Julia
Julia

The staff at this restaurant were extremely friendly and helpful when I ordered a large number of drinks to go. I want to give a special thank you to Emily for making my hot chocolate exactly how I asked for it - it was absolutely perfect! View menu


lenlenlena
lenlenlena

Upon arrival, we were greeted by staff singing Christmas songs very poorly. There was a lack of organization and the staff were quite loud in the small work area. This noisy environment is not conducive to customers looking to have a drink and relax. I would not visit or recommend this establishment.


Nicolas
Nicolas

I always go to this coffee shop over the others in the area, because the staff are wonderfully efficient and friendly, and it's always good to have a laugh with the staff. The vegan food options are also great and prices are very reasonable. The atmosphere is also much MUCH more suited to working with my laptop than in Costa or Starbucks, etc. Thanks, team


Eleanor
Eleanor

I visited today for the first time with my parents for lunch. At first we thought we couldn't access the shop because of 2 steps but one of the staff immediately came to help us and provided a ramp for us to get in with the wheelchair and to find a table to sit at. The coffee and food were lovely and well presented. The staff couldn't have been more friendly or helpful. Thank you for a lovely experience. View menu


Wetravellerstwo
Wetravellerstwo

My DH and I had lunch here yesterday, never having visited before. The counter staff went to great lengths to tell me about the vegan options available, even the chef, Sue, coming out to recommend options. I chose the oatcakes with vegan sausage, vegan cheese and mushrooms. They were absolutely delicious! The vegan cheese was one of the nicest ever. My DH had a jacket potato with salad and tuna mayo, He said it was very tasty too. All the staff were so friendly and helpful and we were serenaded by Sue, who sang along tunefully! to the radio. It wasn't intrusive, just lovely to hear someone happy at their work. We will definitely visit again when next in Hanley.


lovestravel99
lovestravel99

Excellent latte, very tasty vegan sausage roll and carrot cake, so why only 3 stars? The answer is something which seems to be almost standard in UK cafes/restaurants namely an almost complete lack of table clearing and cleaning by staff. Customers, myself included, found it necessary to shuffle dirty cups, plates etc onto another empty table in order to find somewhere they could sit down which is very off-putting. I sat upstairs so can't comment on what the area downstairs was like but I suspect it was similar. This is a shame because as initially stated, the food and drink I had was good Cafe seemed to either be under staffed, hence the dirty tables,or the staff they do have need to addres...


J
J

Very concerned at how staff treat their customers. Especially younger adults with disabilities. Unfortunately it appears the staff member in question was possibly the manager. The world isn’t always kind and that’s a lesson to be learned but what isn’t expected is to visit this cafe and be harassed and shouted at by a staff member. Reducing young SEN adults to become mute and then be berated for being unable to speak in this highly stressful situation is a disgrace. One was wearing a disability lanyard. But no person should be spoken to and harassed by staff as this small group were. Calling security on them as some of the group felt unable to purchase a drink was highly inappropriate and se... View menu

Categories

  • Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
  • Delis Fresh, made-to-order sandwiches, salads, and sides with premium ingredients. Enjoy classic favorites and unique creations, perfect for a quick, satisfying meal or a leisurely lunch with friends. View menu
  • Coffee Savor our selection of expertly crafted coffees, from rich espressos to creamy cappuccinos. Whether you need a morning boost or a leisurely sip, our coffee options promise warmth and comfort in every cup.
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Cafe
  • Wifi
  • menu
  • Takeout
  • menu
  • Seating

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