"I went to Mill Hill Prezzo with my family and friends today, and honestly the experience I had was absolutely terrible! Firstly, we had to ask for a table, and we specifically wanted it outside. But when we asked for a table, the waiter said...that they couldn’t give us a time when the table will be available… then when they left, that’s when they asked if we’d like to sit inside. We couldn’t as we had two vulnerable people in our group with us who were at high risk of COVID. Then we specifically requested outside, and we just sat down ourselves. Secondly, we asked somebody to take our order, we had to physically inside and actually ask somebody to do this as it took them ages to come outside which to be honest, you shouldn’t have to do at a restaurant when they should come automatically! 10 minutes later, they still didn’t come, so I said to the waitress ‘excuse me’, politely and her response was in a shouty voice, ‘I’M COMING!’. I really didn’t like the tone of voice she’d used when she said that, and I wasn’t happy with at all! So our Garlic Breads came, we asked for side plates… and they didn’t give us any! We also asked for the heaters to be turned on, but we’re they working… they said no it wasn’t! So we had to share from the plate itself. Finally, our main courses came, and when we asked for Tabasco, they said rudely, ‘WE HAVEN’T GOT ANY!’. They didn’t even check if everything was okay… I felt like as if they weren’t bothered with us at all! When it came to taking our plates, nobody asked if everything was okay or nothing, as if they just didn’t even care. I am very upset and extremely angry by this service!"
