Chicken Carbonara
Deane & Decano

Deane & Decano

537 Lisburn Road, Belfast, BT97GQ, BT9 6GU, United Kingdom

Pasta • Steak • Coffee • Italian


"Booked for our daughter’s dinner celebration. Started badly with a surly welcome from the lady (R) at the front desk. When we asked for a change of table so we could sit at the window (which we had requested and confirmed several weeks prior) she begrudgingly “allowed” us to move. That really set the tone. My wife ordered an Aperol Spritz reiterating that she wanted Soda water. An Aperol Soda arrived. When we flagged that we had ordered an Aperol Spritz, Rebecca told the barman to “just throw a Prosecco in there”. We then overheard her conversation with the barman, very clearly discussing how my wife was “another difficult one” and from that point she didn’t come near us. The atmosphere was tense and unwelcoming to say the least. The rest of the staff were extremely professional courteous, attentive, and friendly and our food was equally good. The squid starter was light and extremely tasty, with a hint of chilli heat. Our main courses (prawn risotto and lamb ragu tortellini) were generous, well seasoned and tasty. The wine (Alvarinho from Portugal) was crisp and well priced. Much as we enjoyed the food, and the service from most of the staff, this is not the first time we’ve had a poor experience with front of house here . And from some of the other people we’ve shared our experience with, they have similar feedback. Take note Rebecca the rest of your staff are showing you how to do it."

Romas

Romas

4 Regent Street, Ards, United Kingdom

Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."