"We had our wedding reception at The Gate Hangs Well at the end of June, and to be honest, I have to say we were disappointed overall. We were recommended the venue as we were looking for somewhere for a small gathering on a budget, so the boathouse was ideal for what we needed. We made the enquiry, and they were quick to respond to emails and provided all the information we needed they even let us have the 3 course menu and arrange for us to have beef since the regular steaks were unavailable. When we went to view the boathouse, we were advised they would be showing someone else round, so we would have to wait which we were fine with. We watched and listened in as they told the other people how they could set the room up, showed them where stuff was, generally asked them questions about their booking and even suggested they could have the piano tuned for them if they wanted to use it. When they left and it was our turn to view, we were told this is it , and we were left to ask questions about set up, etc as the information wasn 't volunteered. Still, we continued with the booking (and stayed for food after the viewing). We were told to take anything we wanted setting up the night before and to leave it with them because they had another event which we did. We also asked if they had candles for the table which they said they did and would include in the set up. Again, the night before our wedding, we had another meal there with the majority of our party. On the day of my wedding, I turned up to the venue and everything I left the night before was exactly where I put it. ON MY WEDDING DAY, while the rest of the party sat outside enjoying the day, I set up my own wedding reception... I found the candles in the windows but they didn 't have anything to light them with. I went into the toilet to take my makeup off and the young lady that was looking after us asked if I was ok because she thought I was crying. I 'm not sure of the young ladies name (dark hair) but she was the only one that seemed to care. We hope she got the flowers we left for her and that they weren 't kept by the other lady. To add insult to injury, the follow up email after the reception had someone else 's name on it! We wouldn 't recommend this venue based on our experience. I believe someone else is running the pub now, so I hope the remaining team members are now providing a better service than we received. It 's a shame because it was a nice venue."
