"I recently dined at Maaya and unfortunately, my experience was quite disappointing. I feel compelled to share my feedback to shed light on the issues I encountered during my visit. First and foremost, the behaviour of the staff was highly unprofessional. I was taken aback by their rudeness and arrogance, which left a sour taste in my mouth from the moment I entered the restaurant. The waitstaff seemed disinterested and dismissive, lacking the basic courtesy one would expect in a dining establishment. It is essential for a restaurant to prioritize customer service, and the behaviour I witnessed did not meet even the most minimal standards. Furthermore, there was a severe mistake with our order. We had ordered eight starters and eight main courses in total, but to our dismay, the staff mistook it for four main courses in total, instead of 4 main courses on each table, and started behaving extremely rudely with the ladies. They were trying to intimidate the ladies into ordering more dishes that what was required. Additionally, the service at Maaya was exceedingly slow. From the moment we sat down, it took an excessive amount of time for the waitstaff to approach our table and take our orders. The entire experience was plagued by long waits, which further exacerbated our dissatisfaction. Due to the aforementioned issues, my companions and I were left with no choice but to cut our visit short, which unfortunately disrupted the planned meeting we had scheduled. As a customer, I had high hopes for Maaya, but the overall experience fell short of even the most basic standards of hospitality. The combination of rude and arrogant staff, the mistake with our main courses, and the consistently late services left me deeply unsatisfied. Dining out should be a pleasurable experience, but unfortunately, this was not the case during my visit to Maaya. I sincerely hope that Maaya takes this feedback constructively and addresses the issues I've highlighted. Improving customer service, ensuring order accuracy, and streamlining the service timings are essential steps to regain the trust and satisfaction of diners. I hope to see positive changes in the future because every customer deserves a pleasant and memorable dining experience."
Chilli Paneer
