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Catch Fish And Chips University Of Glasgow

Catch Fish And Chips University Of Glasgow

27 Gibson Street, Glasgow, G128NU, G12 8NX, United Kingdom

Kebab • Cafés • Seafood • European


"Won’t be back. As regulars of the Catch it is with real disappointment that I am writing this review. We regularly go with both friends and family but Sunday the 9th April was our last visit. We had purchased vouchers via Itison, a great deal but unfortunately in error had redeemed 2 £60 vouchers instead of a £60 and a £30. We asked for one voucher to be cancelled as we knew that we wouldn’t spend that much. The manager said she would try her best to get it sorted for us, the waiter then told us not to worry, even if it couldn’t be cancelled something would be sorted out for us. We therefore continued to order our usual haddock and chips. The manager came up as we were eating, apologised and said she had been unable to cancel the voucher so we would just need to order other things from the menu. I asked if it was possible for an IOU to be provided and we would return and spend the rest( and more) she told us this was not possible and we would just need to order from the menu. After telling the waiter to tell us not to worry something would be sorted, actually no it wasn’t. We were left to purchase from the dessert menu which was not great considering we were all full from our main meal and our previous experiences with this at the Catch had been extremely poor so we said we would never get a dessert from here again. We ordered 4 sticky toffee puddings and a sorbet. The sorbet was 10 scraped bits of ice cream that had freezer burn, priced at £5.50. The sticky toffee pudding was awful, it was a cold block of pudding with a thin drizzle of sauce and the smallest blob of ice cream. This was priced at £6.95. At these prices you would expect so much more and at least for it to taste good. No one came to ask how dessert was or to check in on us and we left deflated and annoyed.We will not be back!"

Noodlebox

Noodlebox

2 Coburn Street, CF24 4AE, Cardiff, United Kingdom

Soup • Kebab • Seafood • Fast Food


"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."