Chocolate Fudge Brownie Sundae
Crepes And Cones

Crepes And Cones

24-26 South End, Croydon, United Kingdom

Cafés • Kebab • Asiatic • European


"Summary: We wouldn’t go back at all and sadly, would not recommend. Food ordered: Starters: Chicken Popcorn (2/5) Nice but tasted like KFC Salt Pepper Squid (4/5) It looked like sweet and sour chicken but it was tasty. French Fries (1/5) Tasted like chips with freezer burn Mains: The Buff Burger (3/5) A nice basic burger, reminded me of a burger from a van. Grilled King Prawn Skewers: (0/5) Awful, so underwhelming given the title. They definitely did not use King Prawns and it definitely was not restaurant quality in terms of presentation or flavour even for a diner. This was quite bland and supposedly took over an hour to prepare. They need to go to Billingsgate invest in some actual King Prawns. Sides: (These actually came with our Starters we waited so long for Mains that we’d finished by then) Return of the Mac (5/5) The Man N Cheese was really tasty, and a nice portion size too. Plantain: (5/5) Good portion size, nice and juicy. French Fries: (1/5) Still tasted like chips with freezer burn. Drinks: Pushing Pina (5/5) Orange Juice Pros: we were running late, when I called to move the booking it was done without an issue. The lady on the phone even explained that they had a booking of 45 people and the kitchen was very busy so moving our booking later would work out well because the kitchen would be less busy by the time we arrived. The starters and sides came out quickly with out drinks The salt and pepper squid was the nicest starter we tried, it looked like sweet and sour chicken but it was tasty. The Manager was polite, efficient and had really good customer service skills. We’d cancelled the order due to the wait time but the manager reinstated it and gave us complimentary take away boxes. Cons: We had a booking but the waitress that greeted us looked confused as to what to do or where to seat us. The place lacked ambience and the music playing was notably terrible. Even after moving our booking to a time that worked better around the booking of 45 people, the mains took over an hour to arrive. We saw four people that walked in after us get 4 burgers whilst we waited an hour for just one. we had to get back by a certain time so we cancelled the order due to the wait time and discrepancies on how long it would take from different waitresses. Other than the manager, the staff we saw seemed miserable. Maybe a team visit to another restaurant could give them an insight into the customer service they should aim to deliver and also raise morale."

Desco Lounge

Desco Lounge

Unit 9, Parkgate Shopping Center, Birmingham, United Kingdom, B90 3AX

Steak • Tapas • Coffee • Chicken


"I would NOT recommend going to the Desco Lounge in Shirley unless you like to pay to be sworn at and be treated with aggression by the serving staff which is condoned by management. Terrible evening went to meet our friend who is back in the UK after moving to Spain. Employee/server, Jack pictured above, swore at my husband calling him a p k because he asked if he could sit at the sofa area as you come in. The incident was reported to the General Manager (GM) Rob, who agreed that the behaviour was unacceptable and inappropriate. Rob refused to provide surnames claiming it is not company policy. However, Jack came to our table following our discussion with Rob and was verbally was aggressive towards me and my husband following the initial report to the GM. When this additional incident was reported to Rob the GM he said he would talk to Jack after his shift indicating that he condones Jack’s behaviour and was happy to treat the remaining customers in this manner. This behaviour is appalling, inappropriate and unacceptable! Jack and Rob need to be made aware that paying customers pay their salary too. Jack needs to find a job that is not customer facing or undergo comprehensive training and Rob also needs to undergo people management training and customer service training. I have never been so insulted! We are Shirley residents have been patrons of the Desco Lounge since it opened. In all the years we have visited the Desco Lounge we have never been spoken to in this disgusting manner or been subject to aggressive and threatening behaviour by the staff. The standard of service has deteriorated drastically since the new team have been working in situ. As Rob, the GM, was totally ineffective at dealing with the situation and ensuring our safety, our party of 6 chose to leave the restaurant with our daughter leaving in tears. This incident will be reported to Rob’s manager, Vesele again no surname provided."

Grupo Lounge

Grupo Lounge

The Grupo Lounge 8 Canford Ln, Bristol, BS9 3DH, Bristol, City of, United Kingdom

Cafe • Vegan • Western • Vegetarian


"I have been frequenting the Grupo Lounge for many years, in fact I used to go there when it was a Blockbuster! What always appealed was the relaxed atmosphere and the quality staff that up until covid really were excellent! Sadly these days it seems to be a shadow of its former self! They have kept the same licensing hours but I can only assume they only pay staff till 11 these days because when it comes to closing they are (frankly) very rude! I 'm sorry to say but as a regular you can tell there are problems as you never see the same bar staff twice which frankly is very telling! Tonight for example I have ordered a drink when the bar shut at 11 'o clock then by 11:10 have had a member of staff tell me that I have to walk home with my pint in a plastic cup?! It wouldn 't be so bad but in doing so he told me it was because of 'their license ' clearly showing a complete lack of knowledge as all their license says is about when they can sell drinks until! Here 's an idea, if you want people to leave by 11:10 maybe don 't sell them a full pint right up until 11pm?! All I read about pubs online is woeful tails about how pubs are going out of business, well guess what this is why! Make a choice, either close early (10:45pm) and don 't make it about the money or accept that people need time to drink a pint of alcohol and serve till 11pm with kicking out being 11:30 (which it always had been for years before)! It wouldn 't have been so bad but some random new starter on the bar then said we were being rude for (calmly) pointing out their misunderstanding around licensing laws! As a local this was always one of my favourite bars but as a local I can safely say that if they don 't sort out their customer service they will no longer have any customers to rudely kick out!"