Phone: +441275840174
Address: 60 High Street, BS20 6EH, Bristol, United Kingdom
City: Bristol
Menu Dishes: 35
Reviews: 4833
Website: http://www.thelounges.co.uk
"Food was lovely and prompt. But we ordered a bottle of white wine and, only after it came to the table and had been poured, we discovered the wine wasn 't chilled and was actually quite warm. Turns out the fridge hadn 't been working all day but they hadn 't told us. We asked for a replacement cold wine but it was hard work and they tried to charge us more for an actual cold bottle, when it had been their lack of communication that caused the problem. It was very much a 'computer says no ' moment rather than a focus on customer service which was a bit rubbish. Such a shame as the staff and food were generally good."
All prices are estimates on menu.