Pappardelle Con Funghi
Grupo Lounge

Grupo Lounge

The Grupo Lounge 8 Canford Ln, Bristol, BS9 3DH, Bristol, City of, United Kingdom

Cafe • Vegan • Western • Vegetarian


"I have been frequenting the Grupo Lounge for many years, in fact I used to go there when it was a Blockbuster! What always appealed was the relaxed atmosphere and the quality staff that up until covid really were excellent! Sadly these days it seems to be a shadow of its former self! They have kept the same licensing hours but I can only assume they only pay staff till 11 these days because when it comes to closing they are (frankly) very rude! I 'm sorry to say but as a regular you can tell there are problems as you never see the same bar staff twice which frankly is very telling! Tonight for example I have ordered a drink when the bar shut at 11 'o clock then by 11:10 have had a member of staff tell me that I have to walk home with my pint in a plastic cup?! It wouldn 't be so bad but in doing so he told me it was because of 'their license ' clearly showing a complete lack of knowledge as all their license says is about when they can sell drinks until! Here 's an idea, if you want people to leave by 11:10 maybe don 't sell them a full pint right up until 11pm?! All I read about pubs online is woeful tails about how pubs are going out of business, well guess what this is why! Make a choice, either close early (10:45pm) and don 't make it about the money or accept that people need time to drink a pint of alcohol and serve till 11pm with kicking out being 11:30 (which it always had been for years before)! It wouldn 't have been so bad but some random new starter on the bar then said we were being rude for (calmly) pointing out their misunderstanding around licensing laws! As a local this was always one of my favourite bars but as a local I can safely say that if they don 't sort out their customer service they will no longer have any customers to rudely kick out!"