"So I went kaspas with my partner yesterday and we went before watching a film as whenever we go we get fast service and no issues. I hadn’t visited this location until yesterday , I went with my partner we seated ourselves as nobody was...seating anybody , we waited in line and it moved as we progressed, we waited for 10 mins and heard other numbers above us being called and we were confused then a further 10 minutes so in total 20 minutes, so I asked my partner to ask how long it would be as we were in a rush to the cinema and I would’ve preferred to just be refunded or to do a takeaway if it was going to take this long. He said the staff said they’d let us know , we then waited another 10 minutes and then he went to get up again and as he did it was delivered to our table, the employer who had blonde hair and white, stood on my foot and proceed to say their was 4 orders ahead of me and his and that’s why the wait was soo long but I heard several numbers after ours and before ours being called and we were the only ones waiting , she gave me attitude as I was in shock I looked at my partner and didn’t say anything to him and now that I look back at it I should’ve asked for the managers name and report his rude and unprofessional disgusting employee, but I didn’t and after that experience I will never return to this location again , terrible service and disgusting employee who thinks she can threaten me , If I get the chance I will be trying to send a formal complaint about her as I’m in utter shock that I was treated badly for being curious, wouldn’t recommend this location as well, long wait and serve customers who are after you."
