"Use to be a lovely atmosphere with great staff and food however since the new owners have come in the standards have dropped and they don’t seem to care. Visited with a friend for a quick bite to eat for lunch, place was quiet, not like before when it use to be bustling. Asked for a panini meal and specifically asked if the spicy chicken was marinated where they lady behind the till confirmed it was. I am quite picky with my food and if the member of staff confirms something then you expect it to arrive like you expect. When it arrived I could immediately see that the chicken was not marinated, instead there were 2 pieces of chicken, and I’m not lying when I say they must have been each the size of two 50p pieces and super thin, plain and not marinated, the chilly came via some chilly sauce out of a bottle topped on the chicken. The panini was accompanied with a minuscule amount of chips and salad on the side, more suitable for a kiddy’s meal. When questioning the person behind the till who confirmed it was marinated originally replied with “no that’s how it come”, obviously I was slightly irate as it’s not what I expected, and to top it off my bottle of water that I paid £1.50 was Costco’s very own 330ml Kirkland brand. Overall I will not be returning to this place. The food has gone down hill and the owners don’t care. Maybe I was just unlucky and it was and off day but I won’t go again. Food was below average and definitely not value for money."
