"While staying at the Norton Park Hotel for 2 nights we ate in the restaurant in the evening for breakfast on both days. The first evening it took over 15 minutes to get a drink order in the restaurant after sitting down at the table, then another 5 mins to do the food order. I asked for prawns with normal seafood sauce not **** Mary sauce as I don't drink alcohol but I believe it came with this sauce as it had alcohol in as it went to my head, if you ask for something because you are allergic to something or affects you or other reasons this isn't acceptable. The basket holding the fries with my burger had a broken handle, much better to just put them on a plate save washing up. No mention of the food allowance as we were on the dbb rate, this was £28 but no mention when checking in, on the booking confirmation email, on the menu or on the website when booking. This was mentioned to the head waiter on getting the bill who was going to mention it to reception as it was only his second day here the receptionist was also a trainee. So better training should be given. The head waiter also didn't have his top button done up his tie done up properly unlike the other waiting staff. No one asked if the food was any good at anytime took over 2 hours from sitting down to leaving which isn't acceptable, I know you have to wait for good food but we didn't even get that. Breakfast is help yourself style with a selection of cerials continental then a cooked buffet style. There is only 1 toaster to cook your toast on which had to go through twice so you had to wait a while for your toast. The cooked breakfast wasn't edible it had been sat waiting for a long time while at breakfast for 40 minutes nothing was replaced, they cook too much at once instead of a little often or cook it fresh when the hotel is quieter. The plates were also cold which doesn't help. . The 2nd night we also ate in the restaurant when our food eventually arrived the chips weren't hot, so they took my dad's steak chips back along with my chips leaving me my burger, 30 minutes later they brought the steak out but didn't bother bringing my chips until we mentioned it to them. So we ate separately, the head waiter didn't come apologise for this or offer us anything in compensation for this. The steak was £28 but you wouldn't of paid £10 for it. My dad had cheese busicuts which was £8.50 for 4 busicuts 3 bits of cheese the Stilton having the rind on the top side so wasn't edible, we couldn't complain as it would of been quicker to go milk the cow make the cheese let it mature for some months before they would bring a new piece out. The restaurant was also very warm as the air conditioning wasn't on they had shut the curtains so the air couldn't come in to cool us down. The breakfast on the second morning was similar didn't look that good, so I went for poached eggs on toast which took several munutes to arrive then wasn't that hot but at least edible. Another woman asked for a omelette but the 1st one wasn't very good it looked more like scrambled eggs it was going to take 15 minutes to cook another as the chef was busy. In summary you are best to avoid this restaurant find somewhere else to eat if you stay here even McDonald's would be much better at least for breakfast much cheaper. They urgently require new chefs management here. There is also another review on the hotel if you are in any doubt."
Crispy Squid
