"I attended a baby shower here which included afternoon tea, I want to start with some positives the building is beautiful and is decorated lovely, very instagrammable the patisserie cakes look really pretty! But we experienced quite a few negatives during our time here, we were changed last minute from their other cafe to this one, the room was small and as a group of 24 we were very crammed in. The staff weren't overly great on the customer service front slightly rude in how they addressed customers, but i can understand that they were under pressure on this particular day with our group and other customers, definitely over booked and took on more than they could successfully manage. We also were not allowed in to set up ready for guests to arrive and were told to wait outside until our allotted time. Staff very much made their problems our problems with staff flapping and making comments but not actually doing anything, which led members of our group to clear tables and also remove 3 tables which we were actually using, as staff required them for another group booking... It was all very odd. There had not been a get out time communicated to us prior to our booking and we were very much made to feel that we were unwanted after a certain time. On the food front the sandwiches were stale from being made a lengthy time before our afternoon tea the scones were undercooked. Staff were also not attentive with repeat drinks orders, so actually lost out on custom in this respect. To end on a positive note though staff were apologetic regarding our experience, gave us free prosecco and took money off our bill so i can not fault this. Maybe a one off experience for us but i probably wouldn't recommend or go back, but others may have a totally different experience."
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