"This was my first time ordering food from Foodiez and below is an detailed experience we had on this order.Delivery The order was placed exactly at 1 pm and I was informed that it will be delivered by 2.20 pm, which itself was late as the estimated time mentioned on their page was maximum 50 mins. Around 2.40, I received messages saying that the order will be delivered by 2.40 pm, not sure why but no one came then. Then I received a call from the restaurant apologizing for the delay and was told that the order will delivered by 3 pm. As expected, no one arrived. At 3.20 pm, I called to check on the order and was informed it will be delivered by 3.40 pm. At 3.40 pm, since the order was not yet delivered, I contacted JustEat. I informed them that if I was informed earlier about this much delay, I would have cancelled the order then. Thereafter, I asked for full refund. The associate put me on hold to check on the order status. By the time, she came back, the order had arrived. The associate told me that she can only provide me 5 GBP refund as the order was now delivered, even it was almost 4 pm which was way past lunch time and 3 hours late from our requested time. The restaurant did mention that they had some technical issue but that should have been communicated immediately on order, not after 2 hours, which I think was intentional on their part. All in all, pathetic delivery experience and below par professional standards by Just Eat. This was a surprise when restaurants are struggling for businesses nowadays.Food Even though I forgot to mention it, the food was spicy! Perfect for those with Indian taste buds. As the food was most likely made in hurry, few items were slightly under cooked but nothing to complain about. The starters were great! We had Veg Chicken Triple Schezwan noodles, both were awesome. The restaurant also provided complimentary ice creams which were nice as well.In summary, abysmal delivery and professional standards but great food! I will order again from them again but only until I find another good Indian restaurant which delivers spicy food to my place.If you love spicy Indian food, this is a great place, but make sure you order much in advance. It is better to reheat the food which arrived early than to trust this restaurant with their multiple promises to deliver the food on time and then delay it further every time."
Daal Makhni
