Phone: +441923822600
Address: 50 The Broadway, HA6 1NZ, Hillingdon, United Kingdom
City: Hillingdon
Dishes: 25
Reviews: 5401
Website: https://marimasala.net/
"I ordered from here because the reviews on Just eat were very good. Ordered two curries,naan,rice and some starters for myself and my wife. The delivery came quickly in about 30 minutes which was impressive but there was no naan in the bag. Like any...customer I called the restaurant and asked them to send me a naan, after putting me on hold and speaking to his staff he kept telling me to look for a white foil bag which the naan was in but I had already told him several times that there was no naan in the bag. After a while of back and fourth he sent me another naan . Half way through my meal I got a phone call from the restaurant manager and he tells me I 've checked the CCTV footage and the naan was in the bag , I was mortified by the level of customer service and the fact that he called me half way through my meal just to try and cover up his mistake. I paused for a moment after he said all of this on the phone and as I was about to respond he just hung up the phone. I can understand a restaurant getting an order wrong or forgetting to deliver something but to call me twice and just be rude and condescending about the situation is unforgiveable. The thing that annoys me the most is that we actually enjoyed the food but the service is terrible. I now understand why it 's just a takeaway place, because if it was a restaurant they would get a lot if dissatisfied customers."
All prices are estimates.