"Firstly I was not given a clean menu (provided to every guest), I was simply sat at the table and the big dude who showed me to my table did not explain that it's a QR code menu (where you take a picture of the code, and get the menu on your Smart Phone). I arrived before my friend, and not once was I asked if I wanted to order a drink first, even when I waved for the waitress's attention she just nodded her head but didn't come over until minutes later. One waitress did not understand much English, my friend had to ask for ice twice which we didn't get, and on the third asking the waitress apologised for not understanding. The big dude who I suspect is the boss manager wasn't pleasant when we were deciding which bottle of wine to settle for, we of course wanted to taste first which he obviously didn't like, and even said the more you taste, the less you will be able to taste the flavour' however, we had only tested different wines at that point so personally I felt he was rude. This was a lockdown ease dinner which we were really looking forward to however, felt that it wasn't a hygienic experience. Our temperatures were not taken before entry (like other restaurants do), there was no hand sanitiser either upon entry or at the table, not even in the toilet (note that there is only ladies toilet which was blocked, but customers were still allowed to use it), tables were wiped down between each seating but not the chairs, aircon was not great, or even on for most of the evening, we were sat upstairs next to the Gents outside staircase, and could constantly smell cigarette smoke. I felt grubby by the end of the meal, on top of all of that the head waitress decided to put a tip on top of the bill without us realising,I said to divide the bill equally-she rounded it up before dividing so made tip from each of us (which isn't much but that is not the point), I thought it was cheeky, but only realised when I looked at the receipt properly."
Diavola
