Fettuccine Bolognese

Fettuccine pasta topped with a rich, savory meat sauce, simmered with tomatoes and herbs for a classic Italian delight.

Frankie And Bennys, Bury St. Edmunds

Frankie And Bennys, Bury St. Edmunds

Parkway Bury St, IP33 3BA, St Edmundsbury, United Kingdom

Kebab • Pizza • Mexican • Fast Food


"Booked online for 6 of us for a birthday meal for my son. Was met by a lady who was chewing gum (not acceptable in a restaurant front of house position) and was not particularly happy (waitress1) She said that there was a wait on food even though we had booked due to people wanting takeaways. We ordered drinks with another lady (waitress 2) who was very pleasant and she bought them to the table. She was followed by waitress 1 with the same drinks who made a point of telling us that waitress 2 had not ticked off that she had served the drinks, (in my opinion this belittling situation was very unnecessary). Even my 17 year old son said it was unfair on waitress 2. We ordered our food with waitress 2. Our food was delivered by waitress 1 and one of the dishes was incorrect. There was no apology and she said she would rectify the error, I waited for a long time for my meal, in fact, some of our group had just about finished their meal before it arrived. The meal was still missing the dressing that I had originally asked for. I was then told that they did not have the dressing that I was originally offered. Waitress 1 came over and asked if all was ok. I explained that we weren’t happy. Waitress 1 offered to take my meal off the bill. We went to the reception area to pay with waitress 3 who was lovely. She presented me with the bill which had my meal removed. Waitress 1 then came over and belittled waitress 3 saying she’d got the wrong bill for us. In fact, she had got the right copy. Waitress 3 appeared to be embarrassed by Waitress 1 behaviour. I paid and we left to have our dessert in a different place. Very disappointing for my sons birthday and we will not be going back. The restaurant was clearly understaffed and my overall opinion was poor customer service which was predominantly 1 member of staff"

ASK Italian Stamford

ASK Italian Stamford

910 St Johns StreetLincolnshire PE9 2DB, Stamford, United Kingdom

Sushi • Pizza • European • Fast Food


"my friend and I went to the theater and thought so the question would be fast if it was a chain. my friend is coeliac and so she asked about the gluten-free menu. an ordner was opened on the corresponding side and she. ordered the fruit de mer fusilli pasta dish. I ordered pizza and two drinks. the front of the housekeeper murmured and did not seem confident if he was new, I don't know. when he brought the glasses for our drinks, we were both together to see that he had wrapped his hand around the top of the glasses. also pre covid we would not have found it acceptable! we commented on it and drank from the only glass he had not touched. When that came, we wanted to sneak in when my friend noticed a hair on her pasta. she only got it to find it was not on here pasta, but a long hair was wrapped around the spiral of pasta. we called the waiter and she showed him. he apologized and took the court away. then he came by and said that the manager would come to see us. the manager I suspect was the manager for this evening, as what followed was laughing. she said: “I understand that there was a problem with her meal, what was with her?” my friend explained and the manager said: “Oh, right, we will take it off from her bill until now ineffective. then she asked if she wanted to make a replacement, and my friend explained that she had been put off by the hairs. I mentioned how the waiter kept the glasses and she said she had a word with him. my friend asked if there were still gluten-free that they could make fast. Answer “I’m sorry to get you a glass instead.” when they left, we stayed in absolute unbelief. the manager returned a few minutes later to offer the king garnelen in garlic butter. my friend asked if it would be done quickly, to which the manager replied it would be. After 10 minutes I wait to hunt the court that, as I was talking about the manager, turned up. all in all, I would put all the problems on the lack of education. the personal seemed uninterested and more enthusiastic to chat with each other, to serve as customers. it needs a large restaurant manager who hires and trains the personal based table service, hygiene and problem solution. of course we will not be back."