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Franklins

Franklins

➤ 157 Lordship Lane London, SE22 8HX, United Kingdom

Pubs • Steak • Drinks • British


"I went to Franklins to treat my Mum to a Valentine’s Day dinner. Staff, particularly the waitress serving us, were initially friendly and we were seated quickly. Our orders were taken quickly but it was downhill from there. We had to wait over 20 mins to receive our drinks and I noticed the couple next to us that were seated a good 15 mins after us were already drinking from a bottle of wine. We waited over 45 minutes for our starters and were only served after we asked (the couple next to use were served their starters before us). Similar to our starters, we had to wait over 30 mins for our main and we had to ask for updates twice. We were told the kitchen were having issues and I was offered a glass of wine. We were finally served our main (again, the couple next to us were served their main before us) to which mine was bland. After over 20 minutes waiting for our desert (during which the couple next to us left after finishing their desert and paying), I asked for an update and I was told the kitchen was busy today. After discussing with my mum we decided to cancel the desert so we could leave as it had already been 2 hours since we had been seated. The waitress explained the deserts were ready but I insisted we leave as it had been over 2 hours since we had been seated. The waitress then brought the bill. It had no discount on the set menu (I expected they would’ve applied this automatically based on the constant delays) and it included service charge. After I requested the service charge be removed, the waitress walked off visibly agitated in a huff. After returning with the new receipt she then asked me “have you ever worked in hospitality?” This is unacceptable. My mother and I were clearly subjected to very poor service and to be asked that question after I, rightly, requested the service charge be removed is quite frankly rude. Being busy is not an excuse for poor service. Accept the number of diners you can handle whilst still providing good service. This ruined dinner with my mother. I would not recommend this restaurant. Update: The owner has since contacted me, apologised, offered me a full refund and an opportunity to return with some drinks on them"

Verandah At Best Western York House

Verandah At Best Western York House

➤ 1422 Royal ParadeEast Sussex BN22 7AP, BN22 7AR, Eastbourne, United Kingdom

British • Seafood • Pizzeria • Vegetarian


"very attentive and charming staff that felt comfortable and welcome. we had the escaping almost for ourselves and eating and drinking came as a result quickly. the portions were generous. the menu had suitable for vegan products it was good to see several options on the menu for people with specific nutritional requirements. In order to improve the experiences in the future, fresh ingredients (e.g. in the seafood linguins that seemed to be frozen) would be preferred, but given the current circumstances after the block and at the end of the summer season, the lack of fresh ingredients is understandable. the pub is located on the opposite side of the hotel lobby from the restaurant and worked much cosier due to the warmer lighting, the unhindered windows and the general unfussy decoration. the restaurant where we ate was quite “cold” (not in the ambient temperature, but in the atmosphere) with a very blue palette of decoration and surfaces, and with the blinds and thick curtains the half over the windows. to make more available sunlight or add some attractive internal lighting, here would make a welcome difference the procedure to pay the meal should be checked. I am sure it makes practical sense to collect card payments in the bar, but it felt quite strange in a world where we are so used to, personal also in the position to collect payments everything in all I would expect all dunes to enjoy a simple, square meal that could not be the paragon of English cuisine, but will certainly satisfy everyone starving in a attentive environment."