"Very rude staff I visited here with a group of friends for Sunday lunch. We were four couples, and placed our food and drink orders via the app. The drinks arrived promptly. The problems started when the food was delivered. The male member of staff appeared carrying a tray of food and shouted across to us, asking if we had ordered food. I replied that we had. He then accused me of not having ordered food, and demanded to see my receipt. He stated that I apparently smirked at him and this indicated that I was lying about having placed an order! I then showed him my order confirmation on the app. It appears the meals he was carrying were not my order, but clearly would have been for one of my friends who had also placed an order on the app. We explain this to the member of staff. There then followed a ridiculous situation where he refused to tell us what meals he was carrying, even when we explained that if we knew which meals they were, we could work out who on our table the meals were intended for. We also pointed out that surely he would be able to see on the system that there had been four orders made for our table. The member of staff’s attitude was rude, bordering on aggressive. I’ve never experienced such poor service. Having ordered and paid for a meal, I do not appreciate being accused of lying. A female member of staff then appeared, looking very stressed. She was able to sort out getting the rest of our order to our table. The food was ok, although our starter were brought out at the same time as our mains. However, the appalling attitude of the member of staff completely ruined the atmosphere and experience. We just wanted to finish our meals as quickly as possible and leave. The shockingly poor attitude of your staff have now cost you 8 customers who will not be returning"
