"Please take this review seriously, because the management team won 't. In summary the food was extremely good but took so long to arrive that a McDonalds burger would have been just as welcome, and the enjoyment of the food was compromised. The efforts to make amends at the restaurant were extremely poor, hence no hope of them taking this seriously Visited on a Saturday evening over Valentine 's weekend, and it was pretty quiet, maybe 11 tables occupied, which it was why it was so surprising that we had to wait so long for food. We ordered main course only, and in the meantime watched another couple (that arrived after us) getting served their starter and main course before we received our food. After serving the other couple their main course something seemed to click with the waitress because she came to our table and reassured us our food would be here soon. When it finally arrived, it came with 2 sauces that we hadn 't ordered because the food had taken so long ... personally I would have ordered the sauces if I wanted them so this was of no interest to me. The food was very good but by this time we were so hungry that the quality of the food was pretty much lost on me. When a different waitress came to collect the plates and I mentioned the long wait she said it was because we 'd ordered chateaubriand which needed 30 mins.... ok, except we 'd waited over an hour. She then spoke to 1st waitress and we were given a complimentary tiny pastry tart each (the size of a £2 coin) because of the long wait. Every table was asked if they were happy to pay the 13.5% service charged when settling their bill, but unsurprisingly we were charged it without given the option to refuse to pay it. It 's not the cheapest place to eat, but as long you don 't turn up hungry and are ok to wait, then you should have a better experience than us."
