"Our evening was completely ruined when we arrived at the restaurant to find it closed for a private party, despite having made a reservation months in advance and receiving a reminder from Open Table the day before. Open Table, a restaurant booking service, was not very helpful in this situation. The restaurant eventually accommodated us in the hotel lounge, where we were told that drinks were complimentary. However, after our meal (which was decent but not exceptional), we were shocked to discover that we had been charged £220 for the "free" drinks. To make matters worse, the restaurant had trouble finding a working card machine, resulting in a lengthy and frustrating payment process. In the end, we had to rush to catch a train, leaving our daughter to settle the bill for the disastrous meal she and her sister had planned to celebrate their birthdays. Upon reviewing the bill on the train, we also noticed that a 12.5% service charge had been included. Overall, it was a complete catastrophe from start to finish."
