Lotus Biscoff
Scoopz Ice Cream

Scoopz Ice Cream

25-27 West Nicolson Street, EH8 9DB, Edinburgh, City of, United Kingdom

Food • Store • European • Vegetarian


"I have been a customer of scoopz for over 10 years. Tonight has got to be the worse service ever. I am honestly so angry and so upset because I enjoyed coming to scoopz. After tonight I will no longer be making my services available. The new staff member has no idea on how to handle customer service. There were two ladies in work tonight and one was a blonde girl the other with long ginger hair. The girl with ginger hair was really not bothered in the slightest she took 15 minutes to make one milkshake (no exaggeration). Despite the long queue outside she carried on taking her time. In the space of 30 minutes of me waiting in the queue she lost out on 15 odd customers who decided to walk away due to how slowly the line was going. I waited in the queue for 30 minutes and when it hit 10.30pm the ladies promised they will still serve the customers who had been waiting. When we finally got into the shop the ginger girl said that she was no longer making milkshakes and they had to go home. She did not care that because of how slowly she was working people were waiting so long and despite being so patient only to be told after 30 minutes of waiting that she will not serve us. I am so outraged and never experienced something such bad service in my life. I get the ginger girl was new and this is why we remained patient. However, 10 years in the customer service industry I do not think she should be carried on being employed. She has lost so much business today and lost so many customers in one day only to think how much she is tarnishing your reputation. I came for a milkshake, waited 30 minutes to be told they are closing when they knew we had been waiting. I will no longer be going to scoopz and urge the rest of you to save your time too as it is not worth it. So upsetting."

My Old Dutch - Holborn

My Old Dutch - Holborn

131-132 High Holborn London, WC1V 6PS, United Kingdom

Pizza • Coffee • European • Public Transportation


"I have been visiting this restaurant in Chelsea for many years now and always had a positive experience but last night it was quite the opposite. We went with my friends around 7:30 on a Sunday evening, while waiting for a table the waiter mumbled something that we did not quite get. Bottom line is that they were closing a few minutes after and we did not know, they served us the food in a rush,while eating it the music was turned off, we realised what was happening, the whole thing was very uncomfortable, adding the fact that they were all very rude.I asked one of them, if they were closing and the answer was, yes , acting offended that we did not know and it was our fault that they could not leave. We rushed to leave and felt very uncomfortable,I worked in catering and I know well how it works I would never go into a place that is closing. I also want to add that there was no 'opening hours written at the door and to me you the staff did not care to be clear about it ,especially in a restaurant, before taking an order. is it the customers fault if you frustrated at work?You should be clearer and advice people humanly, we would have gone somewhere else. I believe that this behaviour could be easily avoided, your staff should be kinder to customer and more communicative. Funny enough, in so many years the pancake never changed size, strangely enough they were much smaller last night, coincidence ?"