"Bad communication from dismissive staff, despite poorly made drinks. On arrival, a waitor stopped the pair in front of us like a bouncer, told them to return to the queue in a shooing tone, only for the maitre d 'hotel to sit them down where they were about to sit anyway. Wherever the adminastative need is here, it is coming with inefficiency and rudeness to a pair of people who were waiting for a couple of minutes prior for no good reason, so to sit in a quiet cafe. Food and drinks were ordered exclusively online, through a slow web app my vodaphone signal struggled. £5.50 for an Iced Matcha Late. I ordered regular dairy as I 'm a cheap git, despite my preference for coconut, and was made to suffer under the waitor 's misunderstanding. I was brought fresh milk, which was clearly less fresh than anticipated as it leant an unforgivable sourness and chunkiness to the drink. The maitre d did not allow me to conclude my request that the milk seems a bit off before dimissing it and dashing off I really should have been offered a replacement, or ideally a refund based on my partner 's drink. Said partner got an iced chai, apparently sub par to the sam drink at Gails and (apparently) Starbucks. Nice ambiance, indeed ruining the experience for me. I think people know about this place from instagram, so it 's just groomed, vain 20 somethings, couples and mother daughter pairs, and unfortunately the former were the most present."
