Creamy milkshake made with premium ice cream, blended until smooth, and available in a variety of classic and creative flavors.
Steak • Drinks • Burgers • American
"It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!"
Pizza • Kebab • Cafés • Sushi
"My partner and I decided to dine at this restaurant tonight because we were impressed by the cozy atmosphere, stylish design, and tasteful music. The service was excellent, although at times there was a longer than usual wait for the bill. However, with the option to pay using the tableside payment app, we were able to avoid waiting for too long. The drinks were fantastic, although on our last visit in November, I was unable to have alcohol as I was 9 months pregnant. I requested a milkshake made with a milk alternative, and although they didn't have milkshakes or other dairy-based drinks available, they were able to accommodate my request by offering a delicious mocktail instead. Our go-to order is always the chicken and rib combo, and on one occasion when I received a chicken leg instead of a breast, they kindly replaced it without any fuss. Overall, we have always had a great experience dining here and have never encountered any issues with our orders."
Pizza • Vegan • Italian • American
"ah, the romanticism of American diners. these great burgers, phil y steaks and louisiana wings, massive milkshakes and divine deserts. it's all a recipe for a big night outside, and a big dive into her pockets! So, taking into consideration, at almost 16 pfund for a double stack, double cheese burger with fritten and koleslaw, this better worth every penny! the good news is, it's almost. a burger experience that I'll never forget after I took an exhausted and taste tasting, the Irish beef pomet was unforgettable delicious, fleshy, tasteful and lets you beg more. there is no lack of cheese what they need on a burger, these big and most burgers usually fall short on this front, a big 'no', if ever there was one. They also get noble stone salat, a gorgeous disc of tomato, pick and sauce. fries were delicious and they have no lack of sauces to choose from coleslaw, was made fresh and the best I ever had and the coffee was unlimited! the only minus is the price and much too much sauce on the burger, but the experience and quality overall was incredible. we even get happy birthday and party songs through the sound system that creates an unforgettable, joyful opportunity, and service and punctuality was also recommended top-dollar!"
Pizza • Steak • Coffee • Italian
"We attended this Frankies after having positive experience in other venues. We were greeted extremely well and showed to a table . The restaurant was empty other than the staff (9.00am ish). After ordering the door arrived very quickly and we started to eat. The...food has definitely been sitting under heat lamps for some time and was dry and hard to cut. My husband and I discussed that although we were happy pay for the food we should say something to the management team as this really was not how food in a very quiet restaurant should be presented. We told the manager our thoughts and all explained we were still happy to pay but thought they should know. The manager was very polite and offered us a free coffee and a discount on the food. It was handled very professionally and with a smile. Unfortunately I doubt we I’ll return after this experience and try another outlet at the airport. Training needed for the (chef) cooks."
Pizza • Italian • American • Vegetarian
"The food was amazing! We didn’t know what to expect from their breakfast menu, but we were pleasantly surprised. The eggs were perfectly cooked, and the sausages were excellent (I always judge a breakfast by the quality of the sausage). The hash brown was impressively large, about the size of a quarter! As a delightful surprise, they brought out a beautiful strawberry dessert with a candle on a long plate, decorated with "Happy Birthday" in chocolate sauce. It truly made my fiancée's day, and she's still talking about it! It’s the little touches that mean so much. A huge thank you to Frankie and Benny's for such a wonderful and unforgettable breakfast experience! I’d rate it a perfect 10/10!"
"Took my partner to try the new Vegan menu. We were very impressed. 3 courses and all were amazing. Fresh and presented well. The chocolate lava pudding was one of the best desserts ever and was actually Vegan. Table was good and atmosphere warm. Staff all seemed friendly and happy to be there. We were served by Aaron who was very good and made sure we were looked after. We will be going back guaranteed and yesterday evenings outing was well worth it. Fabulous dinner"
Pizza • Steak • Pasta • Italian
"Came here for lunch before children returned back to school. We were seated straight away and greeted by our server Rowan our drinks and food order were wanted promptly. Have to give a special shout out to Server Lily who remembered our daughter from our last visit always so happy and friendly. Our food did not take long to arrive and all our meals were hot and very tasty. Our daughter gave everyone a big goodbye farewell on leaving."
"great dinner here tonight. I find sometimes that the service at frankie and benny can generally be met and missed, but tonight I couldn't blame him. we were supervised by a series of servers and all of them were so friendly and polite. great value for money, as we had a good idea about the app. I thought I was only able to use 1 credit card for 2 free starters, but the waitress knew I had ordered a glass prosecco, and recommended that I could use this credit card too. excellent value for money in the children's menu."
Pasta • Pizza • Italian • American
Sushi • Pizza • Mexican • Asiatic
"I dined here for dinner and found the overall experience to be quite mixed. The food was definitely the highlight, scoring a solid 4 out of 5; it was flavorful and satisfying. However, the service left much to be desired, earning just a 1. The staff seemed inattentive and unorganized, which really impacted the experience. As for the atmosphere, I would rate it a 3—adequate but nothing special. With prices averaging between £20 and £30 per person, the dining experience didn't quite match the expectations set by the quality of the food."
Pizza • Sushi • Steak • Belgian
"in the center of the medieval canterbury is an old and tasty restaurant, named for the famous Trapiste, which serves typical Belgian foods (although we are in england). this place is a cross between a bar, a tea room and a restaurant. besides a large selection of beers, they enjoy delicious dishes such as the exceptional burgers that are served with homemade brot, or the special tee with cream. the restaurant has a rustic feel, and each chair is another style. the terrace is magnificent, and there is even a pavillon, decorated with tiny lights that they feel like surrounded by stars in the midst of this beautiful medieval building. on the ground floor they find a piano with a sign that invites guests to entertain the audience with their musical talents. excellent service, with waiterven are always friendly and helpful."
Kebab • Cafés • Mexican • Seafood
"Our main server was really nice so started well. My daughter and partner order nachos with beef they received chicken. We told our waiter who took away and returned. Unfortunately this had 6 nachos so unsure how they can say it’s loaded nachos. Main meal waitress spilled the chips from my plate over table could not even apologise and walked away. She returned with rest of food and nearly split the hot meal of my daughters on her. Again said nothing and walked away. Our waiter came over saw the chips over the table said sorry and cleared up. By this had enough. If the waitress was new all she had to say was sorry but customer service did not exist tonight. The starter and female service let this visit down badly."
Lunch • Burgers • British • American
"No one to meet us at the door and show us to a table. When we headed to a table, we were intercepted by the manageress, who rolled her eyes and raised eyebrows in dismay that we were headed for a table. We were told that we had to sit at a table for two, although a lone female customer came in just after us, who sat at a table for four, as did a man five minutes later. There were parents struggling at smaller tables, trying to feed their children. There was a poor choice of beverage and much on the menu was not available. One expects to pay a premium when eating out and in return one expects not to be treated by a sarcastic manageress. I expect my wife and myself to be treated with dignity, if not respect. This was a shameful experience which I certainly will not allow to happen again. The manageress lacks charm and finesse, and the food is overpriced and uninteresting."
Kebab • Cafés • Seafood • Fast Food
"I ordered The Don with Chunky Skin-on Fries and Garlic Mayo dipping sauce. It was the best burger I have ever had! No wonder there was about a 15-20 mins wait, because it was worth it. The waitress was adorable. I would definitely recommend it and I wish we would've visited it another time to try something else, it is a must-try!"
Pizza • Burgers • American • Cocktail
"Easy to get to, nice seating. Service was slow, expensive meals with chips!! Poor choice of food for children. Poor quality burger for child's meal, poor choice of lettuce with cheap quality buns. Hubby had a large burger but he was very disappointed with his. Having said that, my tuna was delicious, nicely cooked well presented, nicely portioned. If all standards followed this dish, stars awarded would be higher. Overall disappointing experience due to higher price comes with higher expectations! We will not be returning anytime soon. Improvements suggested: customer service, menu choices and quality/price."
Beer • Wine • Cafe • Casual
"BEWARE!!! ...The cocktails are very weak, and contain nowhere near the alcohol level that they should. We paid £24 for two cocktails. Our glasses were filled to the top with crushed ice then they produced a premixed 1.5 litre bottle of long island iced tea and simply poured one measure over the crushed ice. So it was not only diluted with the crushed ice but also contained just one measure of what should have been a mixture of spirits...it just tasted of water from the crushed ice. So bad that I have made a formal complaint to trading standards."
Fish • Pasta • American • Vegetarian
"--- First of all, this is the best place I’ve been to with my best friend. For some reason, we often find ourselves at restaurants where the quality of food doesn't match the price, but that was not the case here. I’ll break my review down into sections, starting with the quality of the food. **Quality of Food:** I couldn’t fault it at all. Everything was absolutely delicious, and we both agreed on that. The fish and burger were particularly memorable; neither of them left us feeling sluggish or unwell because they were cooked to perfection. They had a homemade feel and were healthy yet filling—way better than a greasy fish and chips joint or a typical burger place. Everything was served hot and met very high standards. For starters, we shared some garlic bread, which was beautifully presented and tasted fantastic. It was a generous portion for two, and it came with a sharp knife, allowing us to cut it into eight pieces—four satisfying pieces each. For dessert, they had some great options, like honeycomb milkshakes and other unique offerings that you don’t often see, but sadly, they ran out of what my friend wanted. We ended up going for the classic vanilla milkshake and fudge cake, which I can confidently say was amazing. It was the best dessert I’ve had in a long time! It was so creamy, and the vanilla ice cream was anything but boring; it tasted exactly like proper vanilla should. **Price of Food:** We were pleasantly surprised when our bill came to just £37, especially considering the generous portions we received. It was absolutely worth the price. Just a note about leaving tips: if you want to tip by card, you need to ask the staff to add it into the card machine because they have to input the amount manually. **Staff:** The staff were incredibly friendly and helpful, going above and beyond to ensure that we had everything we needed without being intrusive. Even the bartenders noticed my friend’s shopping bag and kindly found a plastic bag for them. **Service:** The service was prompt, and if we needed more time before ordering dessert, they happily accommodated us. Since we visited on a Monday, it wasn’t too busy, which meant we could enjoy our meal at a comfortable pace. **Variety of Menu:** They offered an extensive menu with so many options. Even as someone who can be quite picky, I found plenty of choices to satisfy my cravings. There wasn’t a huge variety of desserts, but the options they had were excellent. **Cleanliness:** Everywhere seemed immaculate, including the cutlery. Overall, I highly recommend this restaurant!"
Beer • Wine • Casual • High Tea
"We arrived at the restaurant for our booked special occasion, only to find out that they had no record of our reservation. This resulted in a disappointing experience as we had to wait while they tried to find a suitable table for us. When we were finally seated, we found ourselves at very low seats that were not ideal for enjoying our afternoon tea. Overall, it was a spoiled experience for us."
Deals • Indian • Cocktail • Milkshakes
Cafés • Kebab • Mexican • Asiatic
"Here for the first time on Saturday evening with my boys. We had crepe main meals, I had the southern chicken one, it was delicious. The boys had equally yummy meals. We then went to the theatre and after that returned for dessert. Omg luscious!! I had a crepe with hot spiced apple and sultanas with salted caramel sauce and ice cream, wow. My partners son had chocolate lovers icecream sundae, ice cream and chocolate galore. Service was brilliant, friendly and quick, happy to see us We will definitely be back! Thank you"