Pancakes
Chapters All Day Dining

Chapters All Day Dining

43 - 45 Montpelier Vale Blackheath Village London, SE3 0TJ, Royal Greenwich Observatory, United Kingdom

Bars • British • European • Brasseries


"my friend and I went to capitulate for dinner to celebrate his birthday, as was capitula, we thought the only decent restaurant in blackheath. all the others seem to be pushing down quickly. we have been in the past often in the capitulas, and the food and services were good we had no appetizers and ordered only one main meal (black foam and black bell), because we were not huge hungry because we were eating a lot of birthday cakes earlier! we had a glass of wine and were offered a piece of bread. 35 minutes later we waited for our food. in this time no one came to ask if we were in order or offer us more drinks. I asked the manager if our food was ready. he said it would be 5 minutes without a statement of delay then disappeared 10 minutes later there was no sign of food or manager. That is why we decided to go because we lost interest in eating. we have to go and the manager came by. he told us the delay was due to a big party in the ground floor. this was not the case, there was a group of 8 people who had finished their meal for a long time. we were there earlier when it was much more business and the service was not so bad. while we waited, we saw a customer who had finished their meal, slipped £20 into the manager hand when he left. Perhaps the workers need bribe to provide good services? it is such a scandal, but another blackheath restaurant has become complicit and believes that it with the treatment of its customers without respect. I will vote for one with my feet and will not eat again in this restaurant. I will also leave everyone I don't know to go there"

Chapters

Chapters

43-45 Montpelier Vale, Blackheath SE3 0TJ, Royal Greenwich Observatory, United Kingdom

Bars • Steak • British • Modern Cuisine


"My boyfriend and I went to Chapters for dinner to celebrate his birthday as Chapters was, we thought, the only decent restaurant left in Blackheath. All the others seem to be sliding downhill rapidly. We have been to Chapters many times in the past and the food and service has been good We did not have a starter and ordered a main meal only (black bream and pork belly) as we weren't hugely hungry due to eating a lot of birthday cakes earlier! We had a glass of wine and were offered a piece a of bread. minutes later we were still waiting for our food. In that time no one came to ask if we were OK or to offer us more drinks. I asked the manager when our food might be ready. He said it would be minutes without offering any explanation of the delay then disappeared minutes later there was still no sign of the food or the manager. Therefore, we decided to leave as we had completely lost any interest in eating there anymore. We got up to leave and the manager came over. He told us the delay was due to a big party downstairs. This was not the case, there was a group of people who had long finished their meal. We have been there before when it was much busier and the service was not this bad. While were waiting we saw a customer who had finished their meal slipping into the managers hand as he was leaving. Maybe the staff require bribery to give good service It such a shame yet another Blackheath restaurant has become complacent and thinks they can get away with treating their customers without any respect. I for one will be voting with my feet and will not be eating in this restaurant again. I will also be letting everyone I know not to go there"

Slug And Lettuce Edinburgh George St

Slug And Lettuce Edinburgh George St

113-115 George Street, EH2 4JN, Edinburgh, United Kingdom

Steak • Cakes • British • American


"Been to slug and lettuce before and had no issues. However, have to say I’m shocked at the service I received last night. First off we got there around 20:40 ordered drinks at 20:50. About twenty minutes later still no drinks a worker comes round saying the apps down and to order at the bar. We all went up still not got the drinks we ordered off the app and had to wait half an hour more for these. When I complained didn’t get an apology they gave us 3/4 drinks we ordered, my friend still missing a drink, had to go back up again and ask. When I went up the 2nd time they told me it’s not on their system so it wasn’t ordered. When I came back to the table on the app it said it had gone through so I had to go up for the 3rd time baring in mind at this point we had been here about an hour and still not had a drink. Spoke to the same girl again for the third time and said if you don’t have an email confirmation it’s not gone through. Basically explained look over been here an hour had to deal with all this I’m not impressed but thanks for the help. Go back to the table again and guess what! got an email confirmation for the drink we Apprently “haven’t ordered”. Spoke to the manager this time who told me to calm down when I raised my voice asking for the drink I have clearly ordered. Finally after about an hour and 20 minutes got all the drinks. Never got an apology and didn’t seem to emphasise with customers at all. A friend of mine who went the week previously said the same thing happened to him had to wait over and hour for drinks and staff didn’t even apologise or offer help. In conclusion I wouldn’t recommend on a night out unless you’re willing to wait around an hour to receive a “raving disaster”."