"We ordered for delivery at 18:16 on a Saturday evening online, received a confirmation email stating that it would be about an hour and a half for delivery. Clearly busy so no problem with that. At 19:40 we called to see how close we were to delivery, after checking, we were assured that there was nothing left to go out and that our order was with the delivery driver. We called again at 20:05, this time to be told that they would speak to the driver and call us back. We received a call back at 20:20 informing us that it would be with us anytime, we did share concerns that it would be cold, we were told if it were cold, to let them know. At 20:40 it arrived, the delivery driver told us she left 10 minutes before, so clearly someone was lying. Initially the food seemed to be hot, however, once we opened it up, it was lukewarm at best, and to be honest, tasteless. There was now no point in trying to contact them so the majority went in the bin. I emailed them the next day explaining our experience and giving an opportunity for them to respond. Almost a week later, and nothing. This was a truly terrible experience, we would advise everyone to stay well clear as there are some really good alternatives in Andover."
