Pea Mint Soup
Urban Meadow Cafe & Bar

Urban Meadow Cafe & Bar

➤ 150 Bayswater Road London, W2 4RT, United Kingdom

Bars • Cafés • Steak • Pasta


"My daughter took me for brunch on a voucher offer. First issue brunch doesn 't exist despite it saying so on the confirmation email. So we ended up having lunch. The actual food was ok. Everything else was not. The waiting staff appear to have no idea what to do, ie wait on tables. Their English is limited it took a while to ascertain that brunch wasn 't available as words such as crossiant were not understood. Ditto balsamic . The first course and the prosecco were successfully delivered and enjoyed. Our plates were not taken away until the next course arrived. My daughter had the wrong meal, it was salmon but with all the wrong accompanyments (they had given her a similar meal from another menu available to non voucher customers but not what my daughter ordered or wanted). So they left my lunch, plus the salmon and took the accompanyments away. I had just finished mine when they returned with the correct part of the meal to go with her now cold salmon. No one ever apologised or asked how our meal was. All around us we could hear sorry . Sorry that you have to leave because your drinks didn 't arrive, sorry we have given you the wrong food, sorry that you have had to sit with someone 's stinky asktray on your table. We flagged someone down to order dessert. Again plates not cleared until dessert arrived. The actual food was ok, hence two stars rather than one, but everything else was simply awful. When I asked to speak to the manager I was told they were out the back and could they help? I explained that I wanted to discuss the poor service and they just said haha sorry .... Over the road in Kensington Gardens there is a little cafe selling wraps and waffles that is where we will go next time. In a prime London spot under the Hilton banner there is no excuse for hiring untrained staff with no idea about how to work as a team and simply not caring about your customers."

New Street

New Street

➤ 16a New Street London, EC2M 4TR, EC2M 4RH, United Kingdom

Fish • Steak • Grill • British


"I've never had an insulting restaurant experience in my life. after a beautiful meal, with the exception that our medium-sized steak was burned to a crack, the restaurant had a problem with its card machine. after inserting my card it immediately said that the pencil has exceeded without the possibility to insert a pencil. After I tried three times, I asked if we could go to the next room to solve the machine problem from the table (which tried to finish her wein.) the first words the manager said while I looked seriously, did I have to call the police? I was absolutely shocked, insulted and understandably angry when I was a business owner and tried to take my employees for a nice meal. you have to pretend to smoke the place, or try not to pay while your card machine was the problem, is absolutely beyond the friend. I asked a manager and he said he was the manager! after additional argument where I had to demand that he retrieve the amount on the machine (I had to ask repeatedly) Apple pay worked well. I should also note that earlier in the evening a man at another table had the exact same issue and we heard him say he had no time to speak with a manager and wanted to pay only his bill with his card. I will not be back, and this restaurant must seriously consider training its employees in the elite. when they say they call the police on a customer when the card machine is not working crazy."