Philly Mushroom Papadia
Papa John's

Papa John's

148 West Marketgait, Dundee, United Kingdom

Pizza • Asiatic • Seafood • European


"Absolutely terrible service. We ordered last night as a birthday treat for my son, after over an hour wait we called to ask if everything was okay to be told they hadn't received our order. We had the proof of purchase, the money had been taken from our account and we offered to send over, or even come down to the store, to show all this but we're told there was nothing they could do. They said we would have to contact customer service for a refund (taking working days to come in) and if we wanted our food we would need to reorder and pay again. So no solution for the issues, just give us more money We were only given an email address for requesting a refund, which we are told we will have to wait up to days for a response. So not only did my son and other children not get his birthday treat (and also had to have an emergency late dinner) we are also down the money for the order for up to working days while we wait for contact and a refund. We were repeatedly told there was nothing they could do as if we hadn't just paid for the order and they didn't have the ingredients right there to make the food which we had paid for I phoned again to ask if there was a contact number for customer service as I feel the whole experience was completely unacceptable and the very rude staff were quick to tell me that there was no number, there was nothing they could do and I would just have to wait the days This is not the first time we have had issues with delivery and service from Papa Johns, but the staff had always been great before and the pizza was good so we felt like we could justify going back, but it will definitely be the last issue we have with them as I would never order from them again. The customer service was (and continues to be) awful."

Papa Johns – Glasgow WestEnd

Papa Johns – Glasgow WestEnd

Broomhill Shopping Centre, Norby Rd, G11 7BN, Glasgow, United Kingdom

Pizza • Drinks • Cheese • American


"(ordered at driver left in the pizza arrived there is a min drive away the filiale) I decided to use my free pizza code that I was given after my last order was very cold and I contacted papajohns via fb messenger....Sadly this order was exactly the same as the previous one. So I called the filiale and spoke to the manager who was terrible, unfriendly and rude! I live mile from the filiale, it took minutes to get to eat and as it was hardly warm again. the driver did not give me the items from a thermo bag and the manager went on to inform me the conditions “not guarantee a hot pizza” and that he “not to say sorry for” his attitude for a load manager was disgusting! I am telling myself that the mile trip could take this long due to temporary traffic lights. that there is no btw I know the opposite, it is quiet, it is on a Saturday night. the weather is not bad. he told me that his drivers only command one?. for an order the driver takes mins for a mile ride! wow! long night for customers. and zero crash for the drivers through the noises of it, as they are docked for too slow! he further undermined me, talked about me, told me he had no reason to apologize and that he had done everything he could. that was nothing! papa johns is my favorite pizza, I don't want to order from anywhere else. So if I do, it's a tasty bite. because I could always go cheaper, but that was throwing me away good and really! he was perhaps the worst manager I met and didn't help me or apologize, behave disgusting! second order I had to put in the future directly in the many. read various reviews on trustpilot, travel adviser and even on actually employees it seems as if this guy has a serious recruitment problem and should get some training on the way with customers or never on the phone! I'll never use these industries again."