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Niche Gluten-free Dining

Niche Gluten-free Dining

197-199 Rosebery Avenue London, EC1R 4TJ, United Kingdom

Beer • Wine • Casual • British


"My partner ordered 'fish super ' as a surprise meal because this sounded like a nice GF treat and we like the concept. However i 'm very disappointed so keen to write a review so others realise the online order is nowhere near as good as the restaurant my main reasons are outlined below to help: 1. ParcelForce was used to deliver, the box came 1 day late as the courier claimed to attempt the delivery but we were home all day and no one tried the buzzer or called. The contents were completely damaged despite being well packed in sturdy box and arrived defrosted and at room temperature on arrival. 2. The sauces despite being in circular plastic sealed containers had leaked oil over all other contents so everything was oily. 3. Food wise I was bitterly disappointed and I think this might be to do with the concept of freezing food for too long or even thinking its acceptable to freeze food. The white fish was tasteless, almost like it was old and had lost all its flavour, the chips were soaked in oil and squashed and we threw them out after trying one chip each. Its worth adding we have always wanted to go to this restaurant as its in the neighbourhood always busy but we definitely do not recommend anyone orders food online and personally I will likely never go in to the restaurant now. Added later: Just to respond to this Restaurant 's comment: I tried to call multiple times today, but no answer. Very happy to discuss with you and share feedback and I will try back again tomorow. I do think my feedback is honest, fair and useful for others. Please note the food was not warm, it was fully thawed but cold/fridge temperature and the instructions pointed out that it should last thawed for around 48hours. I wouldn 't want anyone to experience this (and its not just about the damage of the box). Thank you."