"My partner and I visited on Saturday evening having had a Virgin Experience Days voucher for the Beatles Story and a three course meal at the R Bar and Brasserie. As it was part of a bundle we fully expected a reduced menu from what’s available on the website, and this was indeed the case. The starter I chose, calamari, was lovely but that’s where any loveliness began and ended. The tagliatelle I ordered for the main was abysmal, and had zero taste to it with the creamy sauce having less taste than a can of white emulsion. After 2 mouthfuls (the second I was hoping to be an improvement on the first , I had no choice but to leave the food. My partner ordered the burger which again did not meet expectations. When the waiting staff came to take our dessert order, we had to repeat it twice as she wasn’t listening the first time having been distracted by something on the TV screens behind us, followed by a “sorry what was that?”. You know how waiting staff often ask if you’re ready for them to take your order, well we came close to having to ask her that instead! The desserts we chose were subpar once again, with the lemon tarte being smothered in thick vanilla cream to the point you couldn’t taste the lemon the pastry casing was also the same one my partner had his goats cheese tartlet in for his starter. My partner’s brownie looked like something you’d stick in the microwave after you’ve picked it up from Iceland. Food aside, the restaurant itself wasn’t too great either. The decor, whilst not to our taste, we can accept was okay, but the cleanliness was poor. The coffee machines to the left of our table were filthy from splash marks, the carpet was covered in crumbs and dropped food and the (white! seats were very stained. It’s a shame because after reading the reviews from other visitors we thought we were getting a good deal as part of the bundle but being honest it’s the worst meal we’ve ever had (and I’m re experiencing it today as my stomach just won’t settle! . I hope this is a one off and we just visited you on a bad day, as surely being part of a voucher bundle would give you the exposure to gain to repeat custom moving forward, and this isn’t your normal standard."
