"Absolutely disaster! Got there table was ready, then asked for menu's to be told no we couldn't have food, although they was advertising food, As we booked with open table not the club itself. After complaining, they allowed us to have food, which was very nice, we all enjoyed. My friend went to the bar for conqtour they had put triple sec in the bottle so it's wasn't the real liquor. Which when complained they gave her a refund. We'd just ate our food, we was asked to leave the table as it was booked out for another party. With in the 2 hours we was there we'd roughly spent between us about £500. I asked for the manager, her Name was Nicola, I showed her the email, which it never stated I only had the table for a few hours, she blamed open table, not putting in they email. She wasn't sorry at all, club was quite she didn't offer us any other tables, absolutely ruined my birthday, that's what we was out for, made us so un welcome towards the end, because we complained. Also the was no draught pumps working they was charging over £5 for a bottle lager, which was half pint. Said the wasn't having them fixed either. The club is absolute joke! I would never return there again. Management is waste time, need to go on customer service course, how to run a business. I'm a Manager in retail, run quite a few stores, if I had treated any customer like this, I would be looking for a new job, so unprofessional, o hope you take my comments on board. Thanks, Nicola Croom"
