"My friends and I have been using Tylney Hall for both business and personal purposes for over 30 years. Over the last approx. 20 years The Oak Room has been our go-to restaurant for birthdays, celebrations and, most importantly, our pre Christmas dinner celebration. Our group of 5 or 6 have spent a considerable sum dining at The Oak Room, and until now, it has been a special event with good food, great service in a beautiful house. Until this Christmas…. The lack of attention by the staff, the lack of vegetarian options on the menu, the removal of niceties such as amuse bouche and sorbets between courses, the rolls being left on the table instead of served to guests, nobody taking our coats on arrival or showing us to the lounge, the list is endless and I could go on. On the limited menu, many items were at a supplemental cost to the two or three course menu and to add insult to injury, the only dairy free option in the dessert menu was a sorbet at £11! Not even Christmas turkey or similar roast and Christmas pudding were on offer. Their executive chef is clearly unable to produce suitable dietary options for modern dining. We spent approximately £380 for a paltry meal, we had requested our usual table and were placed somewhere we specifically asked not to be and, a small thing but a big issue in terms of atmosphere, the piano was covered and the usual lounge pianist was nowhere to be seen or heard. We shan’t be returning to Tylney Hall. Their response to our letter of complaint was to offer a discount on a meal for four, obviously they paid scant attention to the number of guests attending the Christmas event, we don’t feel like spending another large sum of money at this establishment. Poor show Tylney Hall. So disappointed."
