"I’m disappointed to have to write a poor review of this lovely venue, however, I feel I must share our experience. We were there as a group of six for brunch on Sunday. The venue was relatively empty on this occasion, but service was still...very poor. Everything took an age and getting staffs attention was difficult. After our drinks came, consisting of, amongst others, 3 lattes, all of which were different, and ‘fresh’ orange juice which tasted suspiciously watered down, we ordered our breakfasts. After an age, the breakfasts arrived. 3 of the six were wrong. Missing tomatoes, missing hollandaise sauce, missing sausages. We were left to sort out some of the issues ourselves by swapping food from plate to plate and had to wait for other food to come out. There was no apology from the server who I presume was the manageress? She merely remarked that she had ‘not yet had a coffee’ that morning and came up with a **** and bull story about why the order was wrong. There was also no offer of any sauces or wether or not we required additional drinks we had to request these ourselves (lipstick still present on one of the tea mugs). There was also no come back to check if everything was ok with the meals. As for the food itself, the ‘toast’ was horrendously dry (more akin to French toast), the hash brown burnt on the outside and undercooked on the inside, and poached egg was served already burst. That said, the bacon and sausage was pleasant, but not worth the price. Getting anyones attention was difficult and there was absolutely no feeling of us being wanted/welcomed there. If you, the owner, is going to ask why we didn’t raise these concerns at the time, you may want to consider that we were there as 3 groups, all of whom hadn’t seen each other in some time, and didn’t want to cloud the pleasant meeting we had with the bad experience of your venue. Also, given the issues with the breakfasts, and amount of time we were there, anyone with an ounce of customer service skill would realise we hadn’t had the best experience and may have tried to rectify it before we left, or at least, apologised for the issues."
