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CheckMate Piano Bar Restaurant

CheckMate Piano Bar Restaurant

117 - 129 Cromwell Road London, SW7 4DS, SW7 4DT‎, United Kingdom

Thai • Bars • Beer • Wine


"I had booked a table for 3 people for 9pm. In a footnote I did inform the Resturant that we could be delayed due to the face we were attending the Service of remembrance at the RAH. We were running late by 40 minutes, but as the booking site claimed you could make a reservation up until 23.30hrs we thought we would be okay. Sadly note We arrived to be greeted by a very abrupt waitress saying that we were late, and claimed to have tried to call us twice on my mobile number.A lie as there was no record of any phonically to my number. We were told that the kitchen closes at 22.00hrs. Pointing out it was 21.45 we still had time. She would check with the chef! As she did so a table of 10 people arrived, who were all residents of the hotel that the restaurant is connected to and had also just arrived back from the RAH. With reluctance and poor attitude we were informed the chef would take our order if we were quick. We placed our two course order thinking we could now enjoy our meal. Our starter arrived and before we had finished our main order was placed on the table. I informed the waitress that as she could see we hadn 't finished so could she please remove the main course back to the kitchen. Sorry No the kitchen is closed, but the table of 10 were still sat down waiting to receive their meal! So how could the kitchen be closed? We were made to feel a total inconvenience. I checked with the website which stated that at any day I could make a booking up to 23.30hrs. Enough was enough. I went to the manager at the hotel reception. Although very sorry there was nothing she could actually do. Pointing out that the Resturant closes at 22.00hrs. I showed her the booking site ! to prove she was wrong. I asked for the bill as I had had enough of the appalling service. When I was presented with the bill they were trying to charge my 9% service charge!!!!!!!!!!! I returned the bill to the waitress asking if she was kidding as her service was appalling. I explained I wanted the bill corrected without the service charge by this time she had the look as though she was chewing a mouthful of lemons. I eat regularly in the city but have never ever received such poor service. The only reason I chose this restaurant was because it was close to the RAH and close to the hotel my friends were staying at. I would like to point out the food was acceptable. The other table of 10 were served their meal at 22.15hrs !"

First Street And Kitchen

First Street And Kitchen

1 First Street, Manchester I-M15 4RP, United Kingdom

Full • Bar-lounge • Contemporary • Mediterranean


"One of the worst experiences i’ve ever had in hospitality. Firstly, I had a table booked via opentable which the host seemed to have no idea about. She asked us to wait at the bar until she got our table ready. 35 mins later, still waiting to have our drinks order taken, we were seated in the restaurant. This same host seated us and asked if we’d like any water for the table, to which we asked for a jug of tap water. This water never came. Another 30 mins go by, still no food or drinks order. We tried getting the attention of the waiters but no one would come over. Eventually a young man came over, who asked for our drinks order. We had no drinks menu so asked to see one. He took our food order first and then returned with a drinks menu. But no one came back to take our drinks order. Our starters then come out… still no drinks order. When delivering the food we asked if we could order some drinks, and this was the only time we could order drinks for the whole 3 hour duration of our meal. Once we’d had the food, we asked for a dessert menu. Baring in mind, our mains came out exactly 2 hours after the table was booked that shows how slow the service was. No one came to take this dessert order until another 35 mins later. We felt completely abandoned by all the staff. They then had the cheek to add a service charge on. I hate taking the service charge off as i work in hospitality myself but in this instant I was gobsmacked they even put it on. Wouldn’t return even if it was my last meal on earth."