Phone: +442073705711
Address: 117 - 129 Cromwell Road London, SW7 4DS, SW7 4DT, United Kingdom
City: London
Menu Dishes: 35
Reviews: 833
"I had booked a table for 3 people for 9pm. In a footnote I did inform the Resturant that we could be delayed due to the face we were attending the Service of remembrance at the RAH. We were running late by 40 minutes, but as the booking site claimed you could make a reservation up until 23.30hrs we thought we would be okay. Sadly note We arrived to be greeted by a very abrupt waitress saying that we were late, and claimed to have tried to call us twice on my mobile number.A lie as there was no record of any phonically to my number. We were told that the kitchen closes at 22.00hrs. Pointing out it was 21.45 we still had time. She would check with the chef! As she did so a table of 10 people arrived, who were all residents of the hotel that the restaurant is connected to and had also just arrived back from the RAH. With reluctance and poor attitude we were informed the chef would take our order if we were quick. We placed our two course order thinking we could now enjoy our meal. Our starter arrived and before we had finished our main order was placed on the table. I informed the waitress that as she could see we hadn 't finished so could she please remove the main course back to the kitchen. Sorry No the kitchen is closed, but the table of 10 were still sat down waiting to receive their meal! So how could the kitchen be closed? We were made to feel a total inconvenience. I checked with the website which stated that at any day I could make a booking up to 23.30hrs. Enough was enough. I went to the manager at the hotel reception. Although very sorry there was nothing she could actually do. Pointing out that the Resturant closes at 22.00hrs. I showed her the booking site ! to prove she was wrong. I asked for the bill as I had had enough of the appalling service. When I was presented with the bill they were trying to charge my 9% service charge!!!!!!!!!!! I returned the bill to the waitress asking if she was kidding as her service was appalling. I explained I wanted the bill corrected without the service charge by this time she had the look as though she was chewing a mouthful of lemons. I eat regularly in the city but have never ever received such poor service. The only reason I chose this restaurant was because it was close to the RAH and close to the hotel my friends were staying at. I would like to point out the food was acceptable. The other table of 10 were served their meal at 22.15hrs !"
All prices are estimates on menu.