"My sister and I went to this pub today for a late lunch. We ordered food after a long wait for someone to take our order. When the food came, it was over cooked and inedible, particularly my sister’s meal. She spoke to the manageress who was completely disinterested but offered take part of her meal off of the bill. When it came to settling the bill, we said we were not happy that we were paying for any of the food as it was all inedible. My sister asked to speak to the landlord, but he refused to speak to us and sent his manageress who had already made it clear she had no interest. We begrudgingly paid the bill and, on our way out, my sister approached the landlord who was instantly aggressive and refused to enter into any discussion smirking and saying he had more important things to do. Out of frustration, my sister, unfortunately, used some strong language. At which point, the landlord became very threatening, chasing us out and saying things like “See what happens next” and “you haven’t heard the end of this “. He followed us out and repeatedly implied that something bad was going to happen to us. He was so vile that I must admit I am concerned he could try to track us down from my credit card details. I am going to report this to the police in case there is any “payback” for us having the audacity to complain about a terrible meal! In all my years of dining out, I have had some rubbish customer service, but I have never been intimidated and threatened for complaining,"
