Seafood Soup
55 Degrees North

55 Degrees North

Portrush, Coleraine, United Kingdom

Food • Pizza • Steak • Pasta


"today to say that they were short personal, which was good, waitress explained, we had to go to the bar to order meals themselves, which was absolutely in order again. we have set ourselves and ordered our meals in the bar fast enough. However...no child menu was available, we were told that this was a menu for everyone. every adult meal came apart about mins and a meal was not served, all we thought it was on the way because the great waiting time served between other meals. a meal was absolutely ice cold and it was not possible this was explained to the waiting staff and the meal was taken away without other cakes. as I eat my meal, I discovered a wood shock that was redirected to the waiting staff. the young waiter took the wood from me, examined it, threw it on the floor and told me: “I am not the cook.” about a few minutes later a waitress came to ask, everything was in order and I explained a meal was ice cold, there were wood in mine (which I was not able to show her how the younger waiter threw it away) and another meal did not arrive at all. about a few minutes later the same waitress came back to explain after talking to the cook, the wood was “cold”. my brother in law was with me who is in the did a cook himself and could confirm that this was not ingwer, it was sharp and could scratch the skin. I then asked how the cook would know that it was ingwer if he did not really see the foreign object in my meal!? my man asked the personal if they had baby change facilities they told him they hadn't done it, they explained there was only one disabled toilet on the doorstep. my son had to be moved on the floor in the bathroom. when I later asked where the toilets were to be used for me, I was directed on toilets below that in the did perfectly functioning baby change facilities! the manager wouldn't talk to us and instead he sent his waiting staff to communicate with us. we got a refund for the unsatisfactory meals, but that was far from the standard we expected, I can confirm that I never returned to this restaurant."

West Mersea Oyster

West Mersea Oyster

Coast Road, CO5 8NA, Colchester, United Kingdom

Fish • Pasta • Seafood • British


"We were really looking forward to trying the seafood platter. The presentation wasn 't exciting, felt like everything had just been plopped onto the platter with no thought. There was water and brine puddling on the platter, I overheard someone on the table next to us saying the same thing about theirs. Perhaps they were short-staffed and it was an off day because whoever prepared our platter had little experience and no love for seafood which is simple to prepare especially in a seafood restaurant. Most of the seafood had obviously just been defrosted, hence the water. I do feel that the seafood shouldn 't be advertised as being 'fresh ' when this isn 't the case, fresh should be advertised as fresh and where frozen you as a restaurant are obliged to let customers know they are paying for and eating frozen seafood. Some but not all customers know the difference straight away. Whether a customer can tell the difference is irrelevant, it isn 't good practice to not be truthful especially where food is concerned. The only reason I was reluctant to complain was because this was a treat and I didn 't want to ruin the afternoon. We will return to the island which is really lovely but unfortunately not back to this place which strangely doesn 't even offer basic traditional fish and chips, I fact no hot food at all! After wandering around, there are much nicer places to eat for next time."

Grace Neill's

Grace Neill's

33 High Street, BT21 0AH, Ards, United Kingdom

Kebab • Cafés • Mexican • Asiatic


"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."