Phone: +442891884595
Address: 33 High Street, BT21 0AH, Ards, United Kingdom
City: Ards
Dishes: 22
Reviews: 6745
Website: http://graceneills.com/
"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."
All prices are estimates.