"Had previous bad experience here but due to all other bar/restaurant options being booked out due to time of year Christmas market etc, gave it second chance as was young daughters birthday and she wanted a treat for lunch. Girl greeting customers was friendly and helpful, but from there the experience was a disgrace. Once seated, order was taken and after 10 mins was informed there were no more wraps available, so child had to reorder which we did. Then, few mins later the adults food arrives a pizza which was thinner than the menu itself and of very poor quality for the price paid. I noted all pizzas being delivered to tables were exactly the same thickness and quality and can't help think they are pre frozen and simply heated up. Would explain the quality of the food. The amended child order arrived about 25 mins later, when the adults had already finished their meal. By this stage she had grown tired of waiting and the food was of awful quality. Needless to say she barely are it and we just wanted to leave. No staff apologised for the delay, fact it wasnt put as urgent bearing in mind the original delay due to running out of ingredients etc. Throughout the experience of around an hour and 15 the staff were running around in chaos, even arguing amongst themsevles and the ordering system in full view along with kitchen showed just how disorganised they actually are. I asked for the bill for girl to say she'd bring it to my table. She passed the table at least 15 20 times delivering food, taking new orders and as befitting of this place having sat and given her ample chance to get back to me had to ask her AGAIN 15 mins later can I have the bill asap, and as per her reaction, she'd actually forgotten to go and get it leaving me sat unattended. I can accept a restaurant being busy but more importantly the quality of the food here is of absolutely horrible standard on both visits, appearing to be pre packed or frozen and reheated only. The service isnt far behind and needless to say, its last time i'll ever set foot in this or any other Frankie Benny's. You've been warned!"
