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Socrates At No 5

Socrates At No 5

5 Oldgate Street, NE61 1PY, Northumberland, United Kingdom

Steak • Greek • Vegan • Vegetarian


"Yesterday evening the 2nd February my wife and her friends visited this establishment. There were 4 of them in total. I asked my wife if she could bring me home a chicken gyros after her meal as I love the Greek gyros. On returning home I enquired as to how her meal was. In response she said “it was not only the worst Greek food she’d had, it was the worst food she’d ever eaten” . That’s saying something as we visit Greece at least once a year and love authentic Greek cuisine. She explained that the starters were poorly prepared and ‘a strange combination of ingredients’ . The main course for all 4 of them was over cooked and dry to the point all them left their food and when asked by the waitress if everything was okay ? the response was an emphatic no, to which a a mumbled response was given but no offer of an apology or reduction in the bill. Looking forward to my gyros and hoping it was better than my wife and her friends experience I was sadly disappointed. There was a total of roughly 4 greasy, soggy chips. Roughly 5 or 6 small dried out chicken pieces and the salad looked at least 2 days old and also dried out which went straight in the bin.The pita bread was okay though. The reason I’m writing this and not my wife is she doesn’t like confrontation but I feel restaurants should be held accountable for poor food and service. You would think in this present economical climate restaurants would be making every effort to give a good service when finances are tight, after all you need repeat customers. My wife and her friends paid over £120 for an extremely sub standard experience and then paid £7.50 for an extremely sub standard gyros which went into the bin. I decided to share a photo of my £7.50 gyros. I’m also more than willing to speak in person to the owner, chef if they’re happy to."

Nikos Apostolakis

Nikos Apostolakis

139 King Street, Dumfries Galloway, United Kingdom

Pizza • Greek • Vegan • Vegetarian


"We arrived early for our booked table for six, after driving 350 miles to meet family, arranged a couple of months ago. We were told that our table had been given to another party who had arrived late and lingered over their food, and there was nothing that could be done, despite us hanging around for them to arrange a solution. While we were having this conversation another party of six turned up and were ushered past us and seated at a hastily arranged table right in front of us. Terrible customer service, compounded by the owner later attempting to get my wife to remove her review with an offer of a free meal at a later date. We don 't want a free meal in the future. We wanted the meal with our family that we 'd driven the length of the country to have. I would have expected the Greek owner to understand family values such as this. [Edited to add a response, as that 's the only way I can do so: At no time did I become aggravated , and we gave your staff plenty of time to sort out a solution. I think that you may have been rather misled by your staff as to how the situation unfolded, perhaps they feel that they need to present themselves in a better light than the actual events would show. Also at no time did your waiter ask us for five minutes . If he had, I would gladly and quietly have waited. I am sorry to say that all your protestations about how upset your staff are do not sit at all well after what we experienced on the day. Only one of your waitresses expressed any concern for us at all, and she was apparently powerless to act to make the situation better. No matter. Just another experience of poor service. I 'm sure we 'll survive."