"I thought hard about whether to write this, as really, we should have complained properly at the time. But, there was no manager and we with friends on their ‘last night’ before returning to Australia and life is too short. Where to start… The person on the hotel reception seemed bored/ bemused when we asked our way to the restaurant. So we found our own way to the room, which was empty but for one silent family sat in the corner. There was zero energy and no staff in the room at 19.00 on a Saturday night. We went looking for one of two very young, slightly panicked waitresses. When we found her, she told us to sit ‘anywhere’. Again a warning sign of what was to come. The menu was short and £45 for three courses. One of the 4 main course options was ‘burger and chips’, which just seemed weird given the way in which the venue is positioned on its web site and perhaps we should have just walked out when we saw the room and menu. Everything was signalling that this was going to be a very bad experience. We didn’t expect ‘haute cuisine’ but at that price point, we expected good food, well prepared and professionally served. We got none of this. The wine list was laughably expensive, but we chose a cheaper bottle (which they didn’t have). The substitute came and we had to stifle giggles as the poor waitress (surely untrained) managed to dribble it over us/the table on 4 out of 4 pours. The food was average to dreadful. I think the burger van in Corsham town centre would have done a better job with the burgers when they arrived, which looked grey and unappetising. The mashed potato that came with my belly pork was solid, tepid and can’t have been fresh. I could go on but, in short, none of the food was enjoyable. The young waitresses were kind and friendly but totally out of their depth, particularly as the room eventually filled up. There was a whiff of panic in the air and by this stage all we wanted to do was ‘get out’. I have ‘some’ sympathy,as it must have been so hard for a venue like this to ride out the pandemic. But that is behind us now and there is simply no excuse for the amateur circus that we experienced. Sadly, my advice would be to avoid at all costs. Whoever owns/runs Guyers House should be ashamed."
