Tuna Steak
Frankie Benny's

Frankie Benny's

130 Dundee Street, DD1 5, Edinburgh, City of, United Kingdom

Steak • Drinks • Burgers • American


"It is my first time in this Frankie&Bennys but I have been many times in other ones. I came with my partner to have dinner and we were totally disappointed with the service given. The waitress a young lady, brunette and short hair took the wrong order. We wanted to have all the food together and not starters and mains as we had a cinema date.We got the starters, (never asked it they were ok) and when we got the mains (after waiting for a while) they were completely wrong and poorly presented. it was 2 carbonara, 1 with extra mushrooms and 1 w chicken and nduja sausage . We got the pasta without any bacon at all and we were like, where is the bacon? The waitress passed our order totally wrong to the kitchen, no bacon and chicken and mushrooms instead. We were offered for fresh new ones instead and this also took a long time to arrive. They came again the second time wrong, my partners pasta had no sausage this time. After being told they did it in. I asked the manager to have a closer look and once he did he agreed there was no nduja. At this point we decided to just eat as we were already too late for our cinema booking. The service overall was shocking. The waitress and waiter seemed they didn’t care at all about the job and the customers. No check backs on food even after the issues were raised. They never asked if we wanted more drinks! Definitely really poor customer service and they never tried to make it better. My advice to the GM of these place, get ride of these staff who make the brand Frankie&Bennys a really bad place to eat. They never gave us any discount or apology or tried to give us a sweet to forget the nightmare. I’ll def not coming back to this restaurant anymore!"

Frankie Benny's Chester

Frankie Benny's Chester

Greyhound Retail Park, Cheshire West and Chester, United Kingdom

Cafés • Pizza • Steak • Pasta


"I’m absolutely disgusted to have visited this restaurant and to be asked upon arrival if I have any allergies, to which I responded yes and explained I cannot eat onion or garlic. I then went on to order the carbonara and asked the waitress to confirm with the chef that there is no onion or garlic in the sauce, to which she said she cannot check. The host who seated us explained she would let the chef know of my allergies so I’m unsure what the difference is. Surely the person who is cooking the food within the kitchen is able to advise what ingredients is in the dish. I was informed this is company policy and they can’t check the packaging, however when I visited the Cheshire oaks restaurant the waiter was incredibly helpful and checked the packaging of the chicken for me to assist. I feel discriminated against for having allergies, that are totally out my control. I was told by the waitress that she is protecting the company’s reputation as you would be liable if she checks… what would make you more liable is if I order something after telling you of my allergies and then I have a reaction. You seriously need to rethink your policy. Every other restaurant I ever visit will adapt their dishes to suit my allergies, as should all food establishments. I was told you will only confirm the top 14 allergens… as though people with all other food allergies are irrelevant! I have never been made to feel so discriminated against in my life. Disgusting!"

Frankie Benny's

Frankie Benny's

Worthington Way, M34 3JP, Tameside, United Kingdom

Steak • Pasta • Pizza • Italian


"Terrible experience, was seated and we ordered 2 pints budwieser only to be told there 's no draught beer only bottles £5.10 a bottle £10.20 a pint basically) so we had 1 bottle each after waiting 15 minutes to get said bottle. Lady and child next table was shouting to waiter When will our food be coming please ? I went on the £12.90 2 courses menu) I ordered garlic pizza bread and pepperoni pizza but was charged £3.00 and £12.40 respectively...mmmmhh supposed to be £12.90 !!! All in Garlic bread was solid and tasteless, never seen garlic at all. Pizza ...probably the worst I 've ever had and I 've buried a few in my time, no cheese , no moisture, no taste, I had to ask for parmesan to put a glimmer of cheese on it . Total rip off ! I actually left with a horrible taste in my mouth. Wife ordered lasagne was OK but had carrots in it ???? She was a head chef for one of Holts brewery mainstream pubs for 10 years...never seen carrots in lasagne? Overall it was a bad experience, wish I 'd never gone in and left feeling ripped off despite the bill being reasonable Someone needs to tell the 2nd chef to put their phone down too , people waiting for food !!! Never got asked if our meal was OK ? Never got asked if we wanted another drink even though I 'd drank my little bottle before the starter arrived. Bad experience all round , won 't be going again in a hurry Happy New year"